Fortinet FortiGate 2500E Secure RMA Service, 1-Year (FC-10-02K5E-301-02-12)

A FortiGate 2500E in a data center rarely gets pulled apart casually. Storage on these appliances holds live configuration data, and once support intervenes, that hardware sometimes has to leave the building. Secure RMA solves the specific problem that creates: it lets DataCenter360.ca and Fortinet ship a replacement unit without requiring the faulty FortiGate 2500E, or the drive inside it, to be returned. The defective hardware stays on your premises, which keeps configuration data out of the return-shipping chain entirely.

What FC-10-02K5E-301-02-12 covers

This is a 1-year Secure RMA subscription for the FortiGate 2500E, tied to your existing FortiCare Premium or Elite support contract. Instead of the standard advanced-replacement process, where Fortinet ships a new unit and expects the failed one back, Secure RMA authorizes you to retain the defective hardware. Fortinet still ships the replacement on the same advanced-replacement timeline your support level provides; you simply never send the old board or storage media back.

Where Secure RMA sits in the FortiCare hierarchy

Secure RMA is not a support tier by itself, it is an add-on that rides on top of Premium or Elite. FortiCare Essential customers are not eligible for RMA add-ons of any kind, Secure RMA included, because Essential only carries return-and-replace RMA. The table below summarizes how the base FortiCare levels handle hardware replacement so you can see where the add-on applies.

Who buys this license

Regulated environments are the usual buyer here: finance, healthcare, government, and any organization whose FortiGate 2500E touches data subject to a chain-of-custody or data-residency requirement. If an auditor would ask questions about a firewall appliance leaving your facility for a hardware swap, Secure RMA removes that question from the conversation. It also suits sites with strict physical-security policies where equipment simply cannot leave the building, full stop.

Activation & delivery

FC-10-02K5E-301-02-12 is delivered electronically, worldwide, with no hardware shipment involved. After checkout, the license activates against the FortiGate 2500E serial number on your FortiCare account and the 1-year term is visible immediately in the FortiCare portal. It stacks on your active Premium or Elite contract; if that base contract lapses, confirm renewal timing so the Secure RMA add-on doesn’t outlive its parent support level.

One service vs. renewing the full contract

Buying Secure RMA alone assumes Premium or Elite support is already in place on the device. If you’re setting up support on a FortiGate 2500E from scratch, price out the base FortiCare Premium or Elite subscription first, then layer this add-on on top. For teams that would rather bundle the underlying UTP or Enterprise protection with support in one purchase, DataCenter360.ca’s FortiGate 2500E hardware and licensing page lists every combination side by side.

Buying Secure RMA from DataCenter360.ca

DataCenter360.ca processes this as a straightforward electronic order: no shipping wait, no physical box, just a license applied to your FortiGate 2500E’s serial number. As a Fortinet Select Partner we can also confirm eligibility against your current support contract before you check out, so the add-on lines up correctly with your Premium or Elite term. Order online or reach out for a quote if you’re licensing several 2500E units at once.