Original price was: CAD$7,416.94.CAD$5,917.77Current price is: CAD$5,917.77.
The FortiGate 2500E is built for 11.5 Gbps of IPS throughput and 9 Gbps of NGFW throughput on NP6 and CP9 hardware acceleration, and FC-10-02K5E-247-02-12 is the 1-year FortiCare Premium subscription that keeps that appliance under Fortinet’s direct support: 24x7x365 coverage, a 1-hour response window on critical tickets, and standard advance-replacement RMA eligibility.
FortiCare Premium is Fortinet’s mid-tier, per-device technical support plan. For the term of this license it entitles the registered FortiGate 2500E to 24x7x365 phone and web support, a 1-hour response commitment on critical (Priority-1) tickets, next-business-day response on non-critical issues, full access to Fortinet’s online support tools and Asset Management Portal, and firmware updates for the life of the subscription. Hardware failures are handled through standard advance-replacement RMA, meaning Fortinet ships a replacement unit before requiring the faulty one back, which keeps downtime short on a platform sized for large enterprise or service-provider edges.
This SKU puts the FG-2500E on the Premium tier. Essential is the base level and Elite adds the fastest SLAs plus extended lifecycle coverage; the table below lines up what changes between them.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates & online tools | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
A 2500E is usually sitting at a data center core or a large campus edge, not a branch closet, so a next-business-day Essential ticket is rarely acceptable if the box is down. Premium fits teams that need a real 24×7 phone line into Fortinet’s technical assistance centers and can live with a 1-hour SLA on critical issues rather than the 15-minute window Elite reserves for the most SLA-sensitive deployments. It is also the minimum tier required before adding a Priority RMA service (next-day, 4-hour delivery, or 4-hour onsite) on top, since Essential does not qualify for that add-on.
Nothing physical ships with this order. Fortinet issues the FortiCare Premium entitlement electronically against the FortiGate 2500E’s serial number, and it activates in the FortiCloud/FortiCare portal, typically same business day. Because delivery is electronic, this license can be purchased and applied to a unit anywhere in the world; only FortiGate hardware itself ships Canada-only from DataCenter360.ca.
DataCenter360.ca processes FortiCare renewals daily, and the most common mistake is letting one lapse: once support expires, reinstating it can require paying for the gap period. If the 2500E’s Premium coverage is close to its end date, this 1-year term extends it cleanly, or the 3-year and 5-year terms are available if longer coverage suits the budget cycle better. Checkout is instant, and the entitlement key lands in your account and inbox without any hardware handling on our end.
No. This is a software entitlement, a 1-year FortiCare Premium support subscription for an existing FortiGate 2500E. It ships nothing and only activates against a unit’s serial number.
Yes. Licensing available worldwide, delivered electronically to any country. FortiCare entitlements are tied to the device serial number, not a shipping address, so the appliance can be located anywhere.
Response time and RMA are the two levers: Essential is next-business-day with return-and-replace RMA, Premium is 1-hour critical response with advance-replacement RMA, and Elite drops that to 15 minutes and adds extended lifecycle support plus the Elite monitoring portal. See the comparison table above.
Yes, through standard advance-replacement RMA: Fortinet ships the replacement unit first. Faster options (next-day, 4-hour delivery, or 4-hour onsite Priority RMA) can be added on top of Premium as a separate line item.
Yes. Renewing before the current term lapses avoids a coverage gap and any reinstatement cost. DataCenter360.ca also stocks the 3-year and 5-year FortiCare Premium terms for the FG-2500E if a longer commitment fits better.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2500E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-02K5E-247-02-12 |
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