Original price was: CAD$22,250.81.CAD$17,753.31Current price is: CAD$17,753.31.
A FortiGate 2500E protecting production traffic can’t wait until the next business day for help when something breaks at 2am. FortiCare Premium (FC-10-02K5E-247-02-36) closes that gap for three years: a one-hour response commitment on critical issues, 24x7x365 phone and web support, and Advanced Replacement hardware RMA so a failed unit doesn’t sit in a queue.
This SKU renews the FortiGate 2500E’s per-device support entitlement at the Premium tier for three years. It includes 24x7x365 access to Fortinet’s technical assistance centers, telephone and web support, firmware updates, the Asset Management Portal, and Advanced Replacement RMA (Fortinet ships a replacement unit before the failed one is returned). Premium sits between Essential and Elite: it clears the next-business-day-only limit of Essential without stepping up to Elite’s 15-minute response and extended end-of-support window.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace Only | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, online tools & Asset Management Portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Teams running the 2500E as a core or edge firewall in an environment that can’t tolerate a next-business-day-only wait pick Premium. It fits IT departments with staff on call outside business hours who need to reach Fortinet by phone, not just a web ticket, and who want a replacement unit shipped immediately rather than after the failed one is inspected. Organizations that also need 15-minute critical response or the extended end-of-support window on an LTS release should look at Elite instead.
FortiCare Premium is a license, not a physical item. It ships electronically to the account tied to the FortiGate 2500E’s serial number, typically within one business day of purchase, and can be applied worldwide since delivery is entirely digital. There’s no hardware in this order, no shipping wait, and no regional restriction on where the license activates.
FortiCare Premium alone renews support and RMA terms; it doesn’t add FortiGuard security services like IPS, antivirus, or web filtering. Organizations that also need those protections typically find better value in the FortiGate 2500E’s UTP or Enterprise bundle, which folds FortiCare Premium-equivalent support together with the security subscriptions the firewall needs to stay current against new threats. This standalone SKU is the right call when the device’s FortiGuard bundle is already active on a different renewal cycle and only the support entitlement needs extending.
DataCenter360.ca processes FortiCare license orders as a Fortinet Select Partner, so the entitlement is applied correctly against the FortiGate 2500E’s serial number the same day. Checkout is electronic end to end: no shipping form, no physical fulfillment step, just an activated license and a receipt. If the 3-year term doesn’t line up with your renewal cycle, the 1-year and 5-year versions of this same service are available, and our team can confirm which term matches your existing FortiGuard bundle before you order.
It’s a license only. FC-10-02K5E-247-02-36 renews FortiCare Premium support on an existing FortiGate 2500E for three years; it does not include the appliance.
Yes. FortiCare licensing is delivered electronically and activates against the device’s serial number worldwide, regardless of where the FortiGate 2500E is deployed.
Premium commits to a 1-hour response on critical issues and Advanced Replacement RMA. Elite tightens that to 15 minutes, adds the Elite device-insights portal, and extends end-of-support by 18 months on supported LTS releases.
No. FortiCare Premium covers technical support and hardware RMA. Security services like IPS, antivirus, and web filtering are separate FortiGuard subscriptions or bundled into the FortiGate 2500E’s UTP or Enterprise package.
Typically within 0-1 business days. Because it’s an electronic entitlement, there’s no shipping involved, only license provisioning against the FortiGate 2500E’s serial number.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2500E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-02K5E-247-02-36 |
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