Original price was: CAD$37,084.69.CAD$29,588.85Current price is: CAD$29,588.85.
The FortiGate 2500E is a high-throughput NGFW built for data center and large-campus edges, and a device that size needs a support contract that matches its uptime requirements. FC-10-02K5E-247-02-60 locks in five years of FortiCare Premium on the appliance: 24x7x365 technical support, 1-hour response on critical issues, and standard RMA hardware replacement, all delivered electronically and available to buyers anywhere in the world.
FortiCare Premium is Fortinet’s mid-tier per-device support plan, sitting between the base Essential tier and the top Elite tier. On the FortiGate 2500E it entitles the registered serial number to round-the-clock web and telephone support, a 1-hour response commitment for critical issues (next business day for non-critical ones), standard RMA advanced-replacement hardware service, firmware updates, online support tools, and access to the Asset Management Portal. The five-year term keeps the device covered through most of a typical hardware refresh cycle without a renewal touchpoint every twelve months.
This SKU sits in the Premium column below. Essential is the base level built for devices that can tolerate next-business-day, web-only response; Elite adds the fastest SLAs and a device-monitoring portal for appliances where downtime is costly. Premium is the tier most FortiGate 2500E deployments in production actually run on.
| Feature | FortiCare Elite | FortiCare Premium | FortiCare Essential |
|---|---|---|---|
| Critical-issue response | 15 minutes | 1 hour | Next business day |
| Telephone support | ✓ | ✓ | — |
| Hardware RMA | Standard (Advanced Replacement) | Standard (Advanced Replacement) | Return & Replace Only |
| Priority RMA add-on eligible | ✓ | ✓ | — |
| Firmware updates & online tools | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | ✓ | — | — |
Teams running the FortiGate 2500E as a core data-center or campus-edge firewall typically need faster than next-business-day resolution when something breaks, but don’t require the 15-minute Elite response reserved for the most business-critical assets. Premium is the right fit for security teams with an in-house NOC that can triage first and escalate to Fortinet TAC, and for organizations that want telephone access to a live engineer rather than web-only tickets.
Buying five years up front avoids a support gap: FortiCare coverage has to stay continuous, and a lapse forces a reinstatement process before Fortinet TAC or RMA service can be used again. Locking the term at purchase or renewal time also fixes the per-year cost against future list-price increases, which matters more on a chassis-class platform like the 2500E than on smaller branch firewalls. If your budget cycle runs annually instead, the 1-year (FC-10-02K5E-247-02-12) and 3-year (FC-10-02K5E-247-02-36) terms cover the same Premium entitlements at the matching duration.
This is a license SKU, not a physical product: there is nothing to ship. After checkout, DataCenter360.ca issues the FortiCare contract registration against the FortiGate 2500E’s serial number, and the entitlement activates in the FortiCare portal, typically same business day. Delivery is electronic to any country, which is why the FortiCare Premium subscription is available worldwide even though hardware orders from this store ship Canada-only.
DataCenter360.ca is a Fortinet Select Partner, and support renewals go through the same account team handling your FortiGate hardware, so serial numbers, terms, and billing stay in one place instead of scattered across resellers. Add the 5-year Premium license to cart alongside the FortiGate 2500E hardware order, or renew an existing unit before its current FortiCare contract lapses to avoid a coverage gap.
Yes. FortiCare Premium is delivered electronically, so FC-10-02K5E-247-02-60 can be purchased and activated for a FortiGate 2500E anywhere in the world, not just Canada.
Premium adds 24×7 telephone support and a 1-hour response commitment on critical issues, versus Essential’s next-business-day, web-only response and return-and-replace-only RMA.
Contact DataCenter360.ca before your current term expires. Tier changes are handled at renewal against the same device serial number rather than mid-term.
Yes, standard RMA advanced replacement is included. Faster Priority RMA (next-day or 4-hour) can be added separately if the 2500E needs a tighter hardware SLA.
Support and RMA access stop until the contract is reinstated, and Fortinet may require back-payment to cover the lapsed period. Renewing before expiry avoids that.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2500E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-02K5E-247-02-60 |
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