Original price was: CAD$1,854.23.CAD$1,511.61Current price is: CAD$1,511.61.
A failed FortiGate 2500E without a fast RMA path is the scenario every data center manager wants to avoid. FC-10-02K5E-210-02-12 puts Next Calendar Day Delivery Priority RMA on the FortiGate 2500E for a single year, layered on top of an existing FortiCare Premium or FortiCare Elite subscription, so a hardware fault gets a replacement chassis moving the day after Fortinet confirms it.
This SKU is a 1-year Priority RMA add-on for the FortiGate 2500E. On its own it is not a support contract, it raises the replacement-hardware SLA that already exists under an active FortiCare Premium or Elite subscription. Standard Return & Replace RMA can take several business days depending on region and part availability; once this entitlement is applied and Fortinet confirms the fault, the replacement unit ships for next-calendar-day arrival instead. For a core platform sized for data center or campus deployment, that shaved-down window is often the difference between a brief blip and a prolonged outage.
Priority RMA earns its cost on FortiGate 2500E installs where downtime is expensive and immediate: primary firewalls in a data center, MSSP-run core infrastructure, regulated environments with contractual uptime targets, and any single-unit deployment with no live HA partner to cover a failure. Sites running the 2500E in an active-active or active-passive pair can often tolerate standard RMA timing; sites without that redundancy are the ones this add-on is built for.
Hardware replacement speed on a FortiGate depends on the FortiCare support tier underneath it. This table summarizes how Essential, Premium, and Elite differ on RMA handling, and where this Priority RMA SKU sits.
| Coverage | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Priority RMA can only be layered on top of FortiCare Premium or FortiCare Elite; FortiCare Essential does not qualify for the add-on. Whichever of the two eligible tiers is active on the FortiGate 2500E, this SKU stacks next-calendar-day hardware delivery on top of it.
Nothing physical ships with this order. DataCenter360.ca emails the license file and activation steps after checkout, and the entitlement is registered against the FortiGate 2500E’s serial number in the FortiCare portal. Once applied, the Priority RMA benefit is live for the 1-year term. Because it is delivered electronically, this SKU is sold worldwide, independent of where the FortiGate 2500E hardware itself was purchased.
FC-10-02K5E-210-02-12 is sold as a standalone add-on rather than folded into a security bundle, there is no UTP or Enterprise package that includes Priority RMA. If the FortiGate 2500E’s FortiCare Premium or Elite base support is also due for renewal, license that separately and pair it with this 1-year Priority RMA term.
We handle this as a clean subscription order: no freight, no customs paperwork, just a license tied to your FortiGate 2500E’s serial number. As an authorized Fortinet Select Partner, our team can verify which FortiCare tier is currently active on your unit before you place the order, and the whole checkout runs over a secured connection.
Yes. It is an electronic license emailed after checkout and activated against the FortiGate 2500E’s serial number in the FortiCare portal, so it works the same way no matter which country the hardware runs in.
Yes. This is an add-on to an existing FortiCare Premium or FortiCare Elite subscription on the same FortiGate 2500E. It cannot be applied over FortiCare Essential.
After Fortinet confirms the hardware fault, a replacement FortiGate 2500E ships for arrival the next calendar day, rather than the multi-day timeline under standard Return & Replace RMA. Carrier and destination conditions can still affect the exact delivery time.
Not every FortiGate 2500E deployment needs next-day replacement, HA pairs often don’t. Selling it as a separate SKU lets redundant sites skip the cost while single-unit, mission-critical deployments add it on purpose.
The Priority RMA entitlement runs for 1 year from activation, aligned to the FortiCare Premium/Elite term underneath it. At expiry, renew it as a new subscription against the same FortiGate 2500E serial number to keep next-calendar-day delivery active.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2500E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-02K5E-210-02-12 |
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