Original price was: CAD$9,271.17.CAD$7,397.21Current price is: CAD$7,397.21.
A single hardware failure on a FortiGate 2500E core firewall can stall an entire data center segment, and standard RMA turnaround isn’t built for that kind of urgency. FC-10-02K5E-210-02-60 is the 5-year Priority RMA upgrade for the FortiGate 2500E: it swaps Fortinet’s standard advance-replacement timeline for next-calendar-day delivery of a replacement unit, keeping planned downtime to a single business day instead of the default multi-day window.
This SKU adds Next Calendar Day Delivery Priority RMA to a FortiGate 2500E that already carries FortiCare Premium or FortiCare Elite support, for a 5-year term. It does not replace FortiCare, it upgrades the replacement-hardware SLA on top of it: once a fault is confirmed, Fortinet ships a replacement chassis for next-calendar-day arrival rather than the standard Return & Replace cycle, which can run several business days depending on region and stock. For a platform sized for data center and campus core roles, that gap matters.
This is the right add-on for teams running the FortiGate 2500E in a role where an extended outage carries real cost: primary data center firewalls, MSSP-managed core infrastructure, financial or healthcare environments under uptime SLAs, and any deployment without a fully redundant HA pair sitting idle. If the 2500E is backed by an active-active or active-passive cluster, standard RMA timing may be tolerable; if it’s a single point of failure, Priority RMA closes that gap.
Fortinet ties hardware replacement speed to the FortiCare support tier. The table below shows how RMA handling differs across Essential, Premium, and Elite, and where Priority RMA (this SKU) fits in.
| Coverage | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Priority RMA is only available on units already covered by FortiCare Premium or FortiCare Elite. It layers next-calendar-day hardware delivery on top of whichever of those two tiers is active on the FortiGate 2500E.
This is an electronic subscription license, not a physical item. After checkout, DataCenter360.ca sends the license file and activation instructions by email; the term is registered against the FortiGate 2500E’s serial number in the FortiCare portal and the Priority RMA entitlement takes effect once applied. Because delivery is electronic, this SKU ships to any country worldwide, independent of where the underlying hardware was purchased.
FC-10-02K5E-210-02-60 is sold à la carte because it’s a targeted RMA upgrade, not a security-service bundle; there’s no UTP or Enterprise equivalent that includes it. If the 2500E still needs its FortiCare Premium (or Elite) base support renewed alongside this term, license that separately, then layer this Priority RMA add-on on top for the full 5-year term.
DataCenter360.ca is a Fortinet Select Partner processing this as a straight subscription order: no physical shipment, no customs delay, just a confirmed license against your FortiGate 2500E’s serial number. Checkout is secured, pricing is transparent up front, and the term is active as soon as the license registers. Reach out before ordering if you need help confirming which FortiCare tier is currently active on the unit.
Worldwide. This is an electronic license delivered by email and activated against the FortiGate 2500E’s serial number in the FortiCare portal, so it applies regardless of the country the hardware is deployed in.
Yes. Priority RMA is an add-on to an existing FortiCare Premium or FortiCare Elite subscription on the same FortiGate 2500E unit. It cannot be applied on top of FortiCare Essential.
Once Fortinet confirms the hardware fault, a replacement FortiGate 2500E ships for delivery the next calendar day, rather than the multi-day window under standard Return & Replace RMA. Delivery timing can still vary by destination and carrier availability.
Priority RMA is an optional uplift, not every FortiGate 2500E deployment needs next-day replacement. Selling it separately lets sites with HA redundancy skip the cost while single-unit or mission-critical deployments add it deliberately.
The Priority RMA entitlement is active for 5 years from activation date, aligned to the FortiCare Premium/Elite term it’s layered on. Renewal is available at expiry as a new subscription against the same serial number.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2500E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-02K5E-210-02-60 |
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