Fortinet FortiSwitch 224E POE FortiCare Elite Support, 1-Year (FC-10-W0301-284-02-12)

When your FortiSwitch 224E-POE carries 24 PoE ports in a production access layer, the support tier you choose determines how fast the switch comes back if something goes wrong. FC-10-W0301-284-02-12 delivers FortiCare Elite coverage for one year, giving your team 24×7 access to Fortinet’s premium TAC engineers and next-business-day hardware replacement without committing to a multi-year contract. For teams that run annual vendor reviews or want the option to reassess their support tier at each budget cycle, the 1-year term keeps that flexibility intact.

What it covers

FortiCare Elite is Fortinet’s highest support tier. This 1-year contract covers the FortiSwitch 224E-POE for 12 months and includes:

• 24×7 TAC access routed to Fortinet’s premium engineer pool, at priority queue status above Standard and Premium tiers
• Next-business-day hardware replacement through the advanced RMA program, so a failed unit does not leave your access layer down for days
• All firmware updates and security patches published for the FS-224E-POE platform during the contract period
• Direct case escalation paths to Fortinet’s senior engineering team when issues require deeper investigation

Who needs it

Any production deployment of the FortiSwitch 224E-POE that carries PoE loads for IP phones, wireless access points, or IP cameras will feel the impact of unplanned downtime. The 1-year term is particularly well-suited to IT teams that conduct annual contract reviews, procurement teams aligned to fiscal-year budget cycles, and organizations that recently deployed the FS-224E-POE and want to validate their actual support needs before committing to a longer term. It is also the right choice when a new switch is added mid-budget-cycle and needs to align with an existing renewal date next year.

Activation & delivery

FC-10-W0301-284-02-12 is an electronic service with no geographic restrictions. After purchase, Fortinet issues a contract registration code by email. Log in to the Fortinet Support Portal at support.fortinet.com, attach the code to your FS-224E-POE serial number, and the Elite entitlement activates immediately. No hardware ships with this SKU, and registration can be completed from any location worldwide. The 12-month coverage period begins on the activation date you enter during registration.

One service vs the bundle

This SKU is a standalone support contract. It adds FortiCare Elite coverage to an existing FortiSwitch 224E-POE without changing any FortiGuard subscriptions or security licenses attached to the switch. If the unit shipped with a shorter factory support period, this contract upgrades that entitlement to Elite for the full 12 months. If you are evaluating a hardware bundle that includes Elite support, the standalone contract provides the identical coverage on a unit already in production, with the same response times and RMA terms.

Buying from DataCenter360.ca

Ordering FC-10-W0301-284-02-12 from DataCenter360.ca means the contract enters Fortinet’s official distribution chain through an authorized Select Partner, carrying full entitlement and traceability in Fortinet’s support portal. The 1-year term gives your team a natural checkpoint each year to compare Elite, Premium, or bundle options as your network grows. Your registration code arrives by email, typically the same business day as your order, with no hardware to track and no courier delays. DataCenter360.ca’s order team is available if you have registration questions after purchase.

Frequently asked questions