Fortinet FortiSwitch 248D FortiCare Elite Support, 3-Year (FC-10-W248D-284-02-36)

For network teams that have settled the FortiSwitch 248D into a stable access-layer role and are not planning a near-term hardware refresh, a 3-year Elite Support term aligns coverage with a standard infrastructure planning cycle. FC-10-W248D-284-02-36 locks in TAC access, advance hardware replacement, and senior engineer routing for 36 months, removing the annual renewal task and providing consistent support economics over a defined operating window.

What it covers

FortiCare Elite Support (service code 284) delivers the following entitlements for 36 months from the contract start date:

• 24×7 TAC access by phone, email, and web portal
• Next-business-day advance hardware replacement for the covered FS-248D unit
• Priority case routing to senior Fortinet support engineers
• Firmware updates and security bulletins for the FortiSwitch 248D throughout the full 3-year term

All entitlements apply globally. The coverage period begins on the registered contract start date and runs continuously for 36 months without interruption or annual re-registration.

Who needs it

The 3-year term fits organizations that operate the FortiSwitch 248D as a committed, long-term access-layer asset under FortiLink management and whose refresh cycle does not fall within the next 12 months. IT departments working within a 3-year capital budget cycle benefit from matching support duration to budget cycles, which simplifies renewal tracking and eliminates annual purchasing overhead.

This term is also appropriate for managed service providers managing FortiSwitch 248D deployments on behalf of clients under multi-year service agreements, where support continuity is a contractual obligation rather than an optional add-on.

Activation & delivery

FC-10-W248D-284-02-36 is delivered electronically. After purchase, Fortinet sends the license key to the registered email address, typically within one to two business days. To activate:

1. Log in to support.fortinet.com
2. Open Asset Management and locate the FS-248D by serial number
3. Apply the license key to set a 3-year Elite Support term on that unit

No physical delivery is required. The service is available to buyers worldwide without geographic restriction. Once registered, the contract start and end dates are visible in the Fortinet support portal.

One service vs the bundle

FC-10-W248D-284-02-36 renews the FortiCare Elite Support component only. It does not include or renew any FortiGuard security subscription or FortiCloud management entitlement that may have been part of an original bundle purchase. If the FortiSwitch 248D’s security subscription has a different expiry date, that component must be renewed separately with the appropriate subscription SKU.

Purchasing support and subscription renewals as separate SKUs gives administrators independent control over each term, which is useful when the two expire at different times or when the organization wants different term lengths for each layer.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-W248D-284-02-36 is in stock and available to buyers worldwide as an electronic service. For a 3-year commitment, it is worth confirming the contract start date against the current support expiry before checkout to avoid overlap or gap. Submit a quote request with the FS-248D serial number and expiry date, and the team can confirm continuity and provide a formal quote for procurement records.

Frequently asked questions