Fortinet FortiSwitch 424E FortiCare Elite Support, 1-Year (FC-10-S424E-284-02-12)

SKU: FC-10-S424E-284-02-12

Original price was: CAD$322.76.Current price is: CAD$268.97.

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FC-10-S424E-284-02-12 is a 1-year FortiCare Elite Support contract for the FortiSwitch 424E, providing 24/7 priority TAC access, firmware updates, and 4-hour advance hardware replacement to organizations worldwide.
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Product description

When support budgets are planned annually, a one-year contract keeps costs predictable without locking in a multi-year commitment. FC-10-S424E-284-02-12 activates Fortinet’s highest support tier on your FortiSwitch 424E for twelve months: 24/7 TAC access with priority engineer routing, advance hardware replacement, and firmware updates for every release Fortinet publishes during the term. It is the straightforward choice for teams that want full Elite coverage and the freedom to reassess at renewal time.

What it covers

FortiCare Elite is Fortinet’s top-tier support plan. Activated on a FortiSwitch 424E, FC-10-S424E-284-02-12 includes 24/7 TAC access with priority routing to senior network engineers, firmware and software updates covering both bug-fix and feature releases, and advance hardware replacement with a 4-hour response SLA. Under advance replacement, Fortinet ships a replacement FS-424E before you return the failed unit, reducing the time the port is out of service. All updates released by Fortinet for the 424E line are covered for the full 12-month term, so your switch runs current FortiOS-Switch code throughout the contract.

Who needs it

Teams running the FS-424E in wiring closets, campus distribution, or edge aggregation where downtime directly affects user connectivity benefit most from Elite-tier coverage. The 1-year term is particularly useful when procurement cycles are annual, when the switch is recently deployed and the full lifecycle commitment is not yet confirmed, or when your organization evaluates support tiers on a rolling basis. Any organization worldwide can purchase this electronic license; there are no geographic restrictions on FortiCare support contracts.

Activation & delivery

FC-10-S424E-284-02-12 is an electronic license delivered by email. After your order is processed, you receive a registration key and activate it in the Fortinet Support Portal (support.fortinet.com) against your FS-424E serial number. Activation takes effect immediately upon registration. The 12-month term begins on the registration date, not the purchase date, so you control when coverage starts. No physical shipment is involved, and delivery is available worldwide.

One service vs the bundle

FC-10-S424E-284-02-12 covers FortiCare Elite Support only. It does not include FortiGuard security subscription content such as IPS signatures or application control databases. If your FortiSwitch 424E is already enrolled in a security bundle, this standalone contract specifically upgrades or renews the support and RMA tier without adding or duplicating those subscriptions. Organizations comparing support options should note that the standalone Elite contract can be paired with whichever security subscription best matches the switch’s actual role in the network.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with stock available for immediate electronic delivery. Ordering FC-10-S424E-284-02-12 through an authorized partner ensures the license is registered against Fortinet’s systems correctly and that your Elite entitlement is valid from day one. The annual term makes it straightforward to align the purchase with a fiscal year boundary. Worldwide e-delivery means customers across North America, Europe, Asia-Pacific, and beyond can place the order and receive the key without delay.

Frequently asked questions

What is the difference between FortiCare Elite and FortiCare Premium for the FortiSwitch 424E?
FortiCare Premium includes 24/7 TAC access and next-business-day advance hardware replacement. FortiCare Elite adds priority routing to senior TAC engineers and upgrades the hardware replacement SLA to 4 hours. Choose Elite when your operations agreement or internal SLA requires a 4-hour turnaround on switch hardware failures.
Does this 1-year contract include firmware updates for the FortiSwitch 424E?
Yes. All FortiCare tiers, including Elite, include full firmware update access for the covered device. That covers both bug-fix releases and feature releases Fortinet publishes for the 424E line during the 12-month term.
When does the 1-year term begin?
The term begins on the date you register the license key in the Fortinet Support Portal against your FS-424E serial number. The term does not start on the purchase or invoice date, so you control the start date by timing your registration.
Can I move to a longer term after this 1-year contract expires?
Yes. You can purchase a 3-year (FC-10-S424E-284-02-36) or 5-year (FC-10-S424E-284-02-60) contract to start when this one expires. Fortinet stacks contract terms sequentially in the Support Portal, so there is no coverage gap if you renew before expiry.
Is FC-10-S424E-284-02-12 valid for customers outside Canada?
Yes. FortiCare Elite Support is an electronic entitlement with no geographic restriction. Customers worldwide can purchase and activate this license. Only FortiSwitch hardware ships within Canada from DataCenter360.ca; support licenses are available globally.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-424E

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-S424E-284-02-12

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