Fortinet FortiSwitch 424E FPOE FortiCare Elite Support, 5-Year (FC-10-S424F-284-02-60)

Covering a FortiSwitch 424E-FPOE for five years through a single support subscription eliminates four annual renewal events and fixes the support cost for the full expected hardware lifecycle. FC-10-S424F-284-02-60 is the longest available FortiCare Elite term for this model. It suits organizations with stable network infrastructure that plan to keep the switch in service for the full five-year period and want procurement reduced to one transaction rather than an annual exercise.

What it covers

FortiCare Elite is Fortinet’s premium per-device support tier. For the FortiSwitch 424E-FPOE, this 5-year subscription includes:

• 24×7 access to Fortinet’s Technical Assistance Center by phone, web portal, and chat for the full 60-month term
• All firmware and software updates released during the coverage period
• Next-business-day advance hardware replacement for the entire five-year term
• Online case management with priority routing

Coverage is tied to the specific FS-424E-FPOE serial number registered at activation. It does not extend to other devices.

Who needs it

Organizations that treat network infrastructure as a five-year capital investment are the primary audience for this SKU. Education institutions, government agencies, and enterprises with long budget planning horizons commonly purchase maximum-term support to align IT costs with multi-year operating plans. The 5-year term also benefits network teams that want uninterrupted firmware update access for the life of the switch without managing annual renewals, and procurement teams that prefer a single support line item per device per lifecycle.

Activation & delivery

FortiCare Elite is an electronic service. After purchase, Fortinet issues a registration key by email. You activate the key in the Fortinet support portal (support.fortinet.com) against the FS-424E-FPOE serial number, and the 60-month term begins at that moment. No physical shipment, no logistics to coordinate. The activation process is identical for buyers in any country worldwide.

One service vs the bundle

The FS-424E-FPOE hardware is also sold as a bundle with an included support term, typically 1 year. Purchasing the 5-year support subscription separately lets you extend coverage to match the full expected hardware life after the bundle term expires, or to apply the maximum term from day one when buying hardware through a channel that does not include support. This SKU covers support services only. It does not include the switch hardware or any FortiGuard security intelligence subscription.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Ordering FC-10-S424F-284-02-60 delivers a registration key by email, typically on the same business day. With a 5-year term, no further renewals are required until the coverage period ends, making this the lowest-overhead option for the full FortiSwitch 424E-FPOE lifecycle. When the five-year term nears expiry, renew with a new support SKU at that point. For procurement teams that require a formal quotation before purchase, use the request-a-quote link on this page.

Frequently asked questions