Fortinet FortiSwitch 424E Fiber FortiCare Elite Support, 3-Year (FC-10-S424I-284-02-36)

SKU: FC-10-S424I-284-02-36

Original price was: CAD$1,895.57.Current price is: CAD$1,545.31.

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FortiSwitch 424E Fiber 3-Year FortiCare Elite Support (FC-10-S424I-284-02-36) delivers 24×7 TAC and Next Business Day hardware replacement for the FS-424E-Fiber for 36 months, with worldwide electronic delivery.
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  Licensing available worldwide — delivered electronically to any country

Product description

Three years of uninterrupted Elite support means two fewer renewal events and one fewer opportunity for a lapsed contract to leave a fiber aggregation switch uncovered. FC-10-S424I-284-02-36 covers the FortiSwitch 424E-Fiber for the full 36-month period under Fortinet’s highest care tier, with 24×7 TAC, Next Business Day replacement, and a designated support team at every point in that window. For enterprise environments with stable switch deployments and multi-year capital plans, this term aligns support cost to the switch’s service life without requiring annual re-budgeting.

What it covers

FortiCare Elite (service code 284) provides 24×7 TAC access by phone and online portal, Next Business Day hardware replacement for the FS-424E-Fiber, advanced RMA handling, and a dedicated account support team for three consecutive years. Over a 3-year period, a designated TAC team builds familiarity with your deployment specifics, which can reduce diagnostic time during high-severity events. The Elite tier exceeds FortiCare Premium (247) by adding enhanced SLA commitments and a named escalation contact. This contract is scoped to the FortiSwitch 424E-Fiber serial number; FortiLink management via a FortiGate is covered by the FortiGate’s own contract.

Who needs it

Network teams managing fiber distribution layers in campus buildings, MDFs, or inter-building links typically treat the FS-424E-Fiber as a long-lived infrastructure fixture. A 3-year support contract matches those organizations’ procurement rhythm: one purchase order closes the asset and its support in a single capital event, and the entitlement remains visible in FortiCare portal for the full period without annual follow-up. Teams on 3-year hardware depreciation schedules find this term lines up with switch end-of-depreciation exactly, after which refresh and renewal decisions can be made together.

Activation & delivery

FC-10-S424I-284-02-36 is an electronic license with global delivery. Fortinet emails the license key after order processing, typically within one business day. You activate it in the FortiCare portal against the FS-424E-Fiber serial number, and the 36-month Elite entitlement begins from that activation date. No physical goods are shipped. Delivery and support coverage are available to customers worldwide.

One service vs the bundle

This SKU covers FortiCare Elite support only: TAC, Next Business Day hardware replacement, and advanced RMA. The FortiSwitch 424E-Fiber does not carry its own FortiGuard security subscription; policy enforcement flows from the FortiGate controller via FortiLink, and those security entitlements are licensed on the controller. Purchasing switch support and FortiGate security subscriptions on separate contracts lets each renew on its own schedule, keeping a FortiSwitch support renewal from being tied to a larger FortiGate licensing event.

Buying from DataCenter360.ca

DataCenter360.ca stocks FC-10-S424I-284-02-36 and fulfills orders as an authorized Fortinet Select Partner. A 3-year term can be covered with a single purchase order, reducing AP overhead compared to three sequential 1-year purchases. If you are coordinating renewal across multiple FortiSwitch 424E-Fiber units in the same campus, the DataCenter360.ca team can quote them together and ensure activation dates align across the fleet. Orders are delivered electronically worldwide.

Frequently asked questions

When does the 3-year term start — at purchase date or at activation?
The term starts at the activation date in FortiCare portal, not at the purchase date. If you are renewing an expiring contract, confirm the start date with Fortinet support or your DataCenter360.ca account manager to prevent a gap between the old and new terms.
Does FortiCare Elite include same-day or four-hour hardware replacement?
Elite includes Next Business Day replacement shipping. If your deployment requires four-hour or on-site response, ask about Elite Plus options, which DataCenter360.ca can quote alongside this SKU.
Does this contract cover the FortiGate that manages the switch via FortiLink?
No. Each device requires its own support contract. FC-10-S424I-284-02-36 applies only to the FortiSwitch 424E-Fiber serial number it is registered against.
Can I upgrade to a 5-year term mid-way through a 3-year contract?
Fortinet does not support mid-term upgrades to a longer SKU. You would need to let the current 3-year term run to expiry and then purchase a 5-year contract at renewal time.
Is FC-10-S424I-284-02-36 restricted to Canada or North America?
No. FortiCare Elite is an electronic license with worldwide delivery and global TAC support coverage. Purchase and activation are available to customers in any country.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-424E-Fiber

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-S424I-284-02-36

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