Fortinet FortiWiFi 51E FortiCare Premium Support, 1-Year (FC-10-00056-247-02-12)

A FortiWiFi 51E without an active support contract loses access to firmware updates, hardware replacement coverage, and Fortinet’s technical assistance engineers. FC-10-00056-247-02-12 is the FortiCare Premium standalone subscription for the FWF-51E, delivering a full year of mid-tier support: around-the-clock telephone access, a 1-hour critical response SLA, and advance replacement for failed hardware. It is the baseline support contract for organizations that need live engineer access and do not want to wait for a replacement unit to be returned before a new one ships.

What it covers

FortiCare Premium provides four core entitlements. Critical-severity cases receive a 1-hour acknowledgment and engineer assignment from Fortinet TAC, available 24 hours a day, 7 days a week. Telephone support is included, meaning cases can be opened by phone rather than only through the online portal. Hardware replacement is handled on an advance-replacement basis: Fortinet ships a replacement unit before you return the failed one, reducing downtime compared to the Essential tier’s return-and-replace process. Firmware updates, access to the Fortinet Support Portal, and the hardware and software asset management tools are also included. The table below compares the three FortiCare tiers for the FWF-51E.

Who needs it

FortiCare Premium suits deployments where unplanned downtime has a direct operational impact. Small offices where the FWF-51E is the single Wi-Fi and WAN gateway benefit from advance replacement: if the unit fails, a working replacement arrives before the failed unit leaves the site. IT teams that manage FortiWiFi devices alongside other Fortinet products often prefer Premium because it gives them direct telephone access to Fortinet engineers familiar with FortiOS, rather than relying solely on ticket-based support. It is also the tier required before the Premium-to-Elite upgrade (FC-10-00056-204-02-12) can be applied.

Activation & delivery

This is an electronic subscription. Fortinet sends the registration key by email after purchase. Apply it in the Fortinet Support Portal (support.fortinet.com) under the FWF-51E’s serial number to start the 12-month term. No hardware ships. The subscription is available to customers worldwide and activates within one business day of Fortinet processing the order. If you are applying the key for the first time on a device not yet registered in the portal, you will need the unit’s serial number and the original hardware registration code.

One service vs the bundle

This SKU covers support entitlements only. It does not include any FortiGuard threat intelligence services such as IPS, anti-malware, URL filtering, or application control. If the FWF-51E needs both support coverage and active threat detection, the Enterprise Protection Bundle (FC-10-00056-810-02-12) includes FortiCare Premium plus all FortiGuard subscriptions in a single SKU. Purchasing the Enterprise bundle is typically more cost-efficient than combining FortiCare Premium with individual FortiGuard subscriptions when the full service stack is needed.

Buying from DataCenter360.ca

DataCenter360.ca stocks FortiCare Premium for the FWF-51E and fulfills electronically to customers worldwide. If you are unsure whether your device currently has Premium, Essential, or no active support, log in to support.fortinet.com and check the asset’s contract status before ordering. Aligning renewal terms across multiple FWF-51E units is easier when done in a single transaction; contact us for multi-unit pricing or to match term start dates.

Frequently asked questions