Original price was: CAD$14,838.40.CAD$11,839.15Current price is: CAD$11,839.15.
The FortiGate 3501F handles data-centre-scale traffic where a dropped connection costs real money. If the device is already on FortiCare Premium but the team wants faster escalation and a direct line to Fortinet’s best engineers, FC1-10-S35F1-1182-02-12 closes that gap. It is a 1-year upgrade that moves one registered 3501F from Premium to Elite, activating tighter SLAs and the Elite portal without replacing the underlying service contract.
FortiCare Elite is Fortinet’s highest per-device support tier. Compared to Premium, it compresses the critical-issue response from 1 hour to 15 minutes and the non-critical response from next business day to 2 business hours. It also includes extended end-of-engineering-support (E-EoES), which gives the registered device 18 additional months of security patches and firmware maintenance beyond the standard end-of-support date. A dedicated Elite monitoring portal provides Proactive Device Insights: a unified view of device health, open tickets, and configuration recommendations. The table below shows where Elite sits versus the other two FortiCare tiers.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Non-critical response | Next business day | Next business day | 2 business hours |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Data centres and carrier environments where the 3501F sits on a critical path. If a security incident or hardware event at 2 a.m. must reach a senior Fortinet engineer within 15 minutes, Premium’s 1-hour SLA is the bottleneck. The Elite upgrade is also valuable for organisations planning to hold the 3501F beyond its standard support end date: the E-EoES 18-month extension keeps firmware patches flowing without forcing an early refresh. Teams subject to compliance frameworks that require documented SLAs often specify Elite by name for their core firewall tier.
This is a software license. There is no hardware in the shipment. After purchase, DataCenter360.ca typically processes and delivers the registration key electronically within 0 to 1 business days. The key is applied through the Fortinet Support Portal (support.fortinet.com) against the serial number of the registered FortiGate 3501F. The upgrade takes effect immediately on registration. Delivery is available to any country.
FortiCare Premium already covers 24×7 telephone support, 1-hour critical response, and advanced hardware replacement. If that fits the environment, Premium is sufficient. The Elite upgrade makes sense when: the firewall is directly in a production path where outages cost more than the upgrade differential; the device is approaching or past its engineering-support milestone and the team wants patch continuity; or the network team needs the Elite portal’s Proactive Insights dashboard for configuration audits and health tracking. The upgrade stacks on top of the existing Premium contract for the same serial number.
DataCenter360.ca is an authorized Fortinet Select Partner, which means the license is sourced directly through official Fortinet distribution channels. The 1-year term runs from activation. If longer coverage fits better, the 3-year (FC1-10-S35F1-1182-02-36) and 5-year (FC1-10-S35F1-1182-02-60) versions are available in the same listing. Questions about the upgrade path or which serial numbers qualify can be directed through the contact page before ordering.
The upgrade applies to any registered FortiGate 3501F serial number that is currently on an active FortiCare Premium contract. The serial number must be registered in the Fortinet Support Portal before the upgrade key can be applied. Contact DataCenter360.ca if you need to confirm eligibility for a specific unit.
It means Fortinet’s TAC team will contact you within 15 minutes of a P1 (critical) case being opened. A P1 case is one where the FortiGate is completely unavailable or a critical security function has failed with no workaround. Response is by phone, 24 hours a day, 365 days a year. Non-critical issues at Elite tier receive a 2-business-hour initial response.
Yes. This is an electronic license and DataCenter360.ca delivers it worldwide. There are no geographic restrictions on FortiCare service licenses. The registration key is valid on the Fortinet Support Portal regardless of where the physical device is installed.
Extended End-of-Engineering-Support (E-EoES) extends firmware patch and security fix availability by 18 months beyond the date Fortinet normally stops releasing patches for a given FortiOS version. It does not unlock new feature releases; it covers critical and security patches only. This is valuable for environments that cannot immediately migrate to a newer FortiOS branch when a version reaches its standard end-of-support date.
The Elite monitoring portal (Proactive Device Insights) is included with FortiCare Elite at no extra charge. It provides a dashboard view of device health, open support tickets, vulnerability posture, and configuration recommendations for the registered unit. It is not available on Premium or Essential contracts, and there is no add-on purchase required for Elite subscribers.
| Manufacturer | Fortinet |
|---|---|
| Model | FGaaS |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC1-10-S35F1-1182-02-12 |
Sorry, no reviews match your current selections
