Original price was: CAD$44,515.19.CAD$35,517.44Current price is: CAD$35,517.44.
The FC1-10-S35F1-1182-02-36 is a three-year FortiCare Elite upgrade subscription for the Fortinet FortiGate 3501F under the FortiGate as a Service (FGaaS) licensing model. If your 3501F is already covered by FortiCare Premium and your team needs faster escalation paths, direct access to Fortinet’s senior engineers, and the Elite monitoring portal, this SKU closes that gap without rebuilding your support contract from scratch.
FortiCare Premium already delivers 24×7 telephone support and one-hour critical-issue response. Elite raises the bar at every level. Critical issues receive a 15-minute response commitment. Non-critical tickets are targeted for resolution within two business hours rather than the next business day. You also gain access to the FortiCare Elite Portal, which provides proactive device insights, configuration recommendations, and a unified health view across all enrolled Fortinet appliances.
Beyond response times, Elite extends end-of-engineering-support (E-EoES) by 18 months beyond Fortinet’s standard LTS release cut-off, giving large-scale deployments additional runway before a planned upgrade cycle. On the 3501F — a platform typically deployed in carrier-grade or large-enterprise data centers — that extra runway has real budget value.
This upgrade moves your FortiGate 3501F from the Premium tier to Elite. The table below summarizes what changes at each level.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Non-critical response | Next business day | Next business day | 2 business hours |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The FortiGate 3501F is a high-density, multi-100G firewall designed for carrier networks, hyperscale data centers, and large financial or government environments. These organizations typically carry SLA obligations to their own customers — downtime minutes translate directly to contract penalties or regulatory exposure. The Elite upgrade is the right choice when your internal recovery-time objective is measured in minutes, not hours, and your team cannot afford to wait through a standard queue for a critical appliance failure.
It is also a practical fit for managed security service providers (MSSPs) running 3501F clusters who must meet customer-facing SLAs without maintaining a parallel in-house hardware-support operation.
FC1-10-S35F1-1182-02-36 is a software entitlement delivered electronically. After your order is confirmed, DataCenter360.ca sends the license key and registration instructions by email, typically within one business day. You apply the upgrade through the Fortinet Support Portal at support.fortinet.com, where it stacks onto your existing FortiCare Premium contract for the 3501F. No hardware is involved; no technician visit is required.
The three-year term begins from the activation date. If you need a one-year or five-year commitment, those variants are also available from DataCenter360.ca.
DataCenter360.ca is an authorized Fortinet Select Partner selling to enterprise, government, and service-provider customers across Canada and internationally for software entitlements. The FortiGate 3501F is a platform that demands a reliable support tier — we carry the full FC1-10-S35F1 upgrade family so you can align term length with your procurement cycle. For volume pricing or co-term alignment across multiple 3501F units, use the Request a Quote form and our team will respond promptly.
FC-10 is the standard per-device FortiCare/FortiGuard license prefix for FortiGate hardware. FC1-10 is used for FortiGate as a Service (FGaaS) licensing, which follows the same support tiers (Essential, Premium, Elite) but is structured as a subscription service bundle rather than a traditional appliance license. The support entitlements in each tier are identical across both prefix families.
FC1-10-S35F1-1182-02-36 is an upgrade, not a replacement. It converts an existing FortiCare Premium entitlement on the same 3501F serial number to the Elite tier for the chosen term. Your device must already have an active FortiCare Premium contract; if it does not, you would need to purchase a standalone Elite entitlement instead. Confirm current contract status in the Fortinet Support Portal before ordering.
Yes. FortiCare support subscriptions are software entitlements with no geographic restriction on the license itself. The 3501F hardware ships only within Canada through DataCenter360.ca (we are not authorized to export hardware), but the FortiCare Elite upgrade license is delivered electronically and can be applied to a 3501F registered anywhere in the world.
The FortiCare Elite Portal is a proactive device-insights dashboard available exclusively at the Elite support tier. It provides a unified view of enrolled FortiGate appliances including configuration recommendations, security posture flags, and device health indicators. For large deployments with multiple 3501F units, it consolidates visibility that would otherwise require manual per-device review. The portal is available at support.fortinet.com for registered Elite subscribers.
Co-terming is handled through the Fortinet Support Portal at the time of registration. If the existing Premium contract has a different expiry than the three-year window you are purchasing, Fortinet’s activation system will adjust the effective term to align with the existing contract end date, which may result in a prorated adjustment. Contact DataCenter360.ca or Fortinet support before ordering if co-term alignment is a hard requirement for your procurement.
| Manufacturer | Fortinet |
|---|---|
| Model | FGaaS |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC1-10-S35F1-1182-02-36 |
Sorry, no reviews match your current selections
