Original price was: CAD$89,030.39.CAD$71,034.89Current price is: CAD$71,034.89.
When a FortiGate 3501F HA pair sits at the core of your data center, every minute of a critical incident has a price. The FC1-10-S35F1-1185-02-36 bridges the gap between FortiCare Premium and Elite support, lifting the critical-issue response SLA from one hour to 15 minutes and unlocking a set of capabilities that Premium alone does not provide. This is a 3-year upgrade subscription covering both nodes in an active-active or active-passive FortiGate 3501F cluster.
Upgrading to FortiCare Elite on the FortiGate 3501F adds the following over the included Premium baseline:
This product provides FortiCare Elite service. The table below summarizes the three FortiCare per-device tiers available for FortiGate platforms:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour | 15 minutes |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA type | Return & Replace | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This upgrade targets organizations that already hold a FortiCare Premium contract on their FortiGate 3501F HA pair and need faster support response. Typical buyers include:
FC1-10-S35F1-1185-02-36 is an electronic subscription license registered against the serial numbers of both FortiGate 3501F appliances in the HA group through the Fortinet Support portal. There is no physical shipment. Delivery is worldwide, with the license key available within 0 to 1 business days of order confirmation. The 3-year term begins on the registration date. DataCenter360.ca processes orders on business days and sends registration instructions with the license key.
The standard Enterprise Protection and UTP bundles for the FortiGate 3501F include FortiCare Premium but not Elite. If your HA cluster carries traffic where a 1-hour critical SLA is acceptable, Premium covers it. If your incident response commitments, compliance posture, or uptime targets demand a tighter window, the Elite upgrade closes that gap without requiring a full bundle replacement. The 18-month extended LTS support also benefits teams planning infrastructure changes on 24 to 30 month cycles who want to avoid a forced FortiOS upgrade mid-cycle.
DataCenter360.ca is an authorized Fortinet Select Partner carrying the full FortiGate 3501F license catalog, including 1-year and 5-year terms of this Elite upgrade. Orders go directly through the Fortinet partner portal. If you need a formal quote, want to confirm how this upgrade stacks against an existing Premium contract, or have questions before purchasing, reach out before checkout. The same team that handles your order can also assist with the registration process.
FortiCare Elite shortens the critical-issue response from 1 hour to 15 minutes and non-critical response from next business day to 2 business hours. It also includes 18-month extended end-of-engineering support for selected LTS releases and access to the FortiCare Elite portal with device health monitoring and proactive security recommendations. Premium does not include these three features.
Yes. The FC1-10 prefix and the HA designation in this SKU indicate the license is designed for a FortiGate 3501F High Availability configuration. Both the primary and secondary appliances in the HA group are covered under this single upgrade subscription for the 3-year term.
Yes. FortiCare Elite makes the device eligible for the Priority RMA add-on, which provides advanced hardware replacement with expedited depot dispatch. Priority RMA and Secure RMA are separate add-on licenses purchasable alongside FortiCare Elite. FortiCare Essential-level support does not qualify for Priority RMA.
Yes. FortiCare Elite is an electronic subscription license with no regional restriction. DataCenter360.ca delivers the license key electronically to customers in any country. Note that the FortiGate 3501F appliance is hardware and ships within Canada only; this upgrade subscription is available globally to customers who already have the hardware deployed.
The 3-year term starts on the date the license is registered through the Fortinet Support portal against your FortiGate 3501F HA serial numbers. Registration can be done immediately after receiving the license key. If you are renewing or stacking onto an existing Premium contract, confirm the effective start date with Fortinet Support at registration to avoid any coverage gaps.
| Manufacturer | Fortinet |
|---|---|
| Model | FGaaS |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC1-10-S35F1-1185-02-36 |
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