Original price was: CAD$8,136.45.CAD$6,491.85Current price is: CAD$6,491.85.
Organizations running the FortiGate 1000D on critical infrastructure cannot afford slow support responses. This one-year FortiCare Elite subscription (FC-10-01006-284-02-12) is the highest-tier per-device support contract Fortinet offers for the FG-1000D. When a critical issue arises, a certified Fortinet engineer responds within 15 minutes, around the clock, every day of the year. The license is electronic only; no hardware ships, and DataCenter360.ca delivers the registration key globally within 0-1 business days of order confirmation.
FortiCare Elite combines the fastest response SLAs with a set of features not available at lower tiers. The comparison below shows where this contract sits relative to FortiCare Premium and Essential:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Device insights & monitoring portal | — | — | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The Elite monitoring portal is available on FortiGate platforms only and provides proactive device health insights, security posture recommendations, and access to extended Long-Term Support releases beyond the standard end-of-engineering-support date.
FortiCare Elite fits three scenarios well. First, the FG-1000D guards a production perimeter or data center edge where a multi-hour outage carries measurable financial or operational cost. Second, the internal team has limited FortiOS depth, and fast escalation to Fortinet TAC engineers is the continuity plan. Third, compliance frameworks such as PCI-DSS or ISO 27001 require documented response-time SLAs for network security devices.
For teams where a one-hour response window is acceptable, FortiCare Premium covers the same hardware RMA and telephone support at a lower price point. FortiCare Essential suits low-criticality or branch devices where web-only, next-business-day response is sufficient.
After ordering, DataCenter360.ca delivers the registration key electronically, usually within the same business day. Register it on support.fortinet.com under your FG-1000D serial number. The 12-month term begins at registration, not at purchase, so you have a short window to align timing with any existing contract on the device. No on-site visit and no physical shipment is required.
FortiCare Elite is a support-only contract. It does not activate FortiGuard threat intelligence feeds such as IPS signatures, URL/DNS filtering, antivirus, or application control. If you need support together with the full security subscription suite for the FG-1000D, the UTP or Enterprise bundle covers both. Customers who already hold an active Enterprise bundle should verify on support.fortinet.com whether their bundle already includes FortiCare Premium, since that may remove the need for a separate Elite contract unless the 15-minute SLA is a hard compliance requirement.
DataCenter360.ca is an authorized Fortinet Select Partner. Every order routes through official channels, which matters when you open a TAC case: Fortinet can verify the registration against a valid partner account. Legacy-device licenses are a specialty here. Most resellers delist 1000D subscriptions when the hardware reaches EOL, but DataCenter360.ca keeps them available. Licenses deliver electronically to customers in any country. If you have questions about renewal timing, stacking a new term on an active contract, or which FortiCare tier your compliance requirement demands, reach out before ordering.
Yes. Fortinet provides FortiCare support contracts for legacy and end-of-life devices. Support coverage does not automatically end when a device reaches EOL status. You can renew FortiCare Elite on the FG-1000D to maintain TAC access, advanced RMA eligibility, and the Elite monitoring portal for as long as you operate the hardware.
Two main differences: response time and the monitoring portal. FortiCare Premium commits to a one-hour response for critical issues; Elite commits to 15 minutes. Elite also includes access to the Proactive Device Insights portal, which surfaces device health recommendations and extended LTS release access. Hardware RMA type (Advanced Replacement) and telephone support are included at both tiers.
Yes. Fortinet support renewals stack from the end of your current contract period, not from the purchase date. Order the renewal before your existing FortiCare term expires, and the new 12-month term queues immediately behind it. Because the term starts at registration, not at purchase, you can also buy early and register later to control the start date.
Yes. FortiCare support subscriptions are electronic entitlements with no geographic restriction. DataCenter360.ca delivers registration keys to customers in any country. Physical Fortinet hardware ships within Canada only; subscription licenses and support contracts have no such limitation.
FortiCare Elite includes Advanced Replacement as the standard RMA option. Fortinet ships a replacement unit before you return the defective one, which reduces downtime compared to the return-and-replace process available under FortiCare Essential. You are also eligible to add Priority RMA (4-hour or next-business-day on-site delivery) and Secure RMA as paid add-ons to the Elite contract.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1000D |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2023-04-16 |
| Last Service Extension Date (LSED) | 2027-04-16 |
| End of Support Date (EOS) | 2028-04-16 |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-01006-284-02-12 |
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