Fortinet FortiGate 1000F FortiCare Premium to Elite Upgrade, 3-Year (FC-10-F1K0F-204-02-36)

A FortiGate 1000F running on FortiCare Premium already gets 24×7 coverage with a one-hour response window. Some deployments need faster. The FortiGate 1000F 3-Year Upgrade from FortiCare Premium to Elite (FC-10-F1K0F-204-02-36) raises an in-place Premium contract to Elite-level response times, extended firmware support, and the Elite monitoring portal for three years, without re-buying the base Premium service. It requires an active FortiCare Premium subscription on the same FortiGate 1000F to apply.

What this upgrade covers

This is a tier upgrade, not a standalone support contract. Applied against an existing FortiCare Premium entitlement on a FortiGate 1000F, it lifts the device from Premium to Elite for the remaining term of this purchase, adding:

• Faster response times: critical-issue response drops from Premium’s one hour to 15 minutes, and non-critical response moves from next business day to 2 business hours.
• Extended end of support: an additional 18 months of Extended End-of-Engineering-Support (E-EoES) on long-term-supported (LTS) firmware releases, so patches keep coming after the standard support window closes.
• FortiCare Elite Portal: access to the Proactive Device Insights portal, which gives a unified health and security view of the appliance with improvement recommendations, an Elite-only feature not available at Premium or Essential.
• Best-available technical experts: Elite tickets route to Fortinet’s most senior support engineers rather than the standard Premium queue.

Hardware RMA, telephone support, firmware updates, and the Asset Management Portal already active under Premium continue unchanged; this SKU only elevates the response-time and portal entitlements.

Who needs this upgrade

This fits organizations already running FortiCare Premium on a FortiGate 1000F where the one-hour critical-issue window is the bottleneck, typically core firewalls carrying production traffic where every extra minute of downtime has a cost, or environments approaching end of standard engineering support that want the LTS runway extended before a refresh cycle. If the 1000F has no FortiCare coverage at all yet, this SKU cannot be applied on its own; FortiCare Premium (FC-10-F1K0F-247-02-36) has to be in place first, either as an existing contract or purchased alongside this upgrade.

FortiCare tiers on the FortiGate 1000F

This purchase moves a Premium-covered FortiGate 1000F to Elite. The table below summarizes what separates the three FortiCare tiers so the upgrade’s value is clear against the starting point:

Essential and Premium are separate base-tier SKUs sold on their own; Elite is only reachable either as a base Elite purchase or, as here, an upgrade layered on top of an existing Premium contract.

Activation and delivery

Delivery is electronic. Once the upgrade is issued, it is registered against the FortiGate 1000F’s serial number and applies for the remaining term shown on this SKU, in this case three years from activation. No hardware ships and no on-site work is required. Fortinet support confirms the active Premium base before the Elite entitlement is enabled on the account.

Upgrade vs. buying Elite outright

If a FortiGate 1000F has no FortiCare coverage yet, buying FortiCare Elite as a base contract from the start is usually simpler than stacking Premium plus this upgrade. This SKU exists for the more common case: a unit already under a Premium term where only the last stretch of coverage needs the faster SLA, letting the existing contract’s clock keep running instead of restarting under a new base purchase.

Buying from DataCenter360.ca

DataCenter360.ca sells this upgrade as an authorized Fortinet Select Partner, worldwide, with electronic delivery straight to the account tied to the FortiGate 1000F. If it is not clear whether the existing Premium contract qualifies for this upgrade, our team can check the serial number and term before checkout so the order lines up with what is already active on the device.