Original price was: CAD$18,756.09.CAD$14,964.96Current price is: CAD$14,964.96.
Running a FortiGate 1000F at the core of the network and covered under FortiCare Premium already gets 24×7 access to Fortinet’s support desk with a one-hour response window on critical issues. The Elite upgrade tightens that window and adds tooling that Premium does not include, and this SKU is the 5-year term of that upgrade for the 1000F platform.
FC-10-F1K0F-204-02-60 upgrades an existing FortiCare Premium contract on a FortiGate 1000F to FortiCare Elite for five years. Elite cuts critical-issue response to 15 minutes (down from Premium’s 1 hour) and non-critical response to 2 business hours. It keeps Premium’s Standard RMA (Advanced Replacement) and eligibility for the priority and secure RMA add-ons, and it layers on two things Premium does not have: 18-month Extended End-of-Engineering-Support (E-EoES) on qualifying long-term-supported firmware releases, and access to the FortiCare Elite Portal, which gives a unified device-insights and monitoring view with proactive health recommendations.
This upgrade moves the 1000F from the middle tier to the top tier of Fortinet’s per-device support ladder. The table below summarizes what changes.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace Only | Standard RMA (Advanced Replacement) | Standard RMA (Advanced Replacement) |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This is aimed at teams already invoiced for FortiCare Premium on their 1000F who have decided one hour is too slow for a device carrying core firewall traffic: data center edges, hybrid mesh firewall deployments, and any site where a 1000F outage stops business. It’s also a fit for organizations standardizing every core appliance on Elite so the SOC has one consistent SLA and one monitoring portal across the fleet, rather than mixed Premium/Elite coverage that complicates escalation.
Requires an active FortiCare Premium contract on the same FortiGate 1000F serial number; the upgrade extends and replaces that contract for the 5-year term rather than stacking on top of it. Delivery is electronic: DataCenter360.ca issues the license key by email, typically same business day, and it’s applied through FortiCloud or the FortiGate’s own license page. No hardware ships with this SKU, and there is no shipping address needed since it’s a worldwide electronic order.
DataCenter360.ca processes FortiCare upgrades daily for FortiGate deployments across North America and beyond, so the paperwork side (confirming the existing Premium contract, matching serial numbers, issuing the Elite key) moves fast. If the fleet has more than one 1000F on Premium, ask about bundling several Elite upgrades into a single order and renewal date so the SOC isn’t tracking staggered anniversaries.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1000F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F1K0F-204-02-60 |
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