Original price was: CAD$74,818.94.CAD$59,695.95Current price is: CAD$59,695.95.
A FortiGate 1000F protecting a data center edge or campus core needs a support contract that matches its uptime stakes, and FortiCare Premium on a 5-year term (FC-10-F1K0F-247-02-60) locks in 24x7x365 technical assistance with a 1-hour response commitment on critical issues for the full life of the deployment. This is the per-device support layer, separate from FortiGuard threat-intelligence bundles, and it is what keeps a firmware bug, a hardware fault, or a configuration question from turning into a multi-day outage.
FortiCare Premium gives the FortiGate 1000F 24×7 web and telephone access to Fortinet’s global technical assistance centers, standard RMA (advanced replacement) for hardware failures, ongoing firmware updates, and use of the Asset Management Portal to track entitlements. Response time is next business day for non-critical tickets and one hour for anything flagged critical, which is the tier most organizations running production firewalls choose over the base Essential level.
This SKU is FortiCare Premium. Here is how it stacks up against the other two per-device support levels Fortinet offers for the FortiGate 1000F:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace only | Standard (Advanced Replacement) | Standard (Advanced Replacement) |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates & online tools | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 1000F is deployed at the network edge or data center core in mid-size to large environments, so an hour of downtime on a critical fault has real business cost. Premium fits IT teams that need a phone line to Fortinet during business-impacting incidents but don’t need Elite’s 15-minute SLA or its Extended End-of-Engineering-Support add-on. If the firewall sits behind a change-freeze policy or supports regulated traffic, pairing Premium with a Priority RMA add-on shortens hardware replacement further.
FortiCare licenses are digital: once purchased, the contract number is applied against the FortiGate 1000F’s serial number in the FortiCloud/FortiCare portal, and support entitlement activates immediately, no shipping involved. Because delivery is electronic, this subscription is sold and licensed the same way anywhere in the world, whether the hardware itself was purchased through DataCenter360.ca or elsewhere.
It’s worth separating the two license families that show up on a FortiGate invoice. FortiCare is device support: the people and RMA process behind the box. FortiGuard security services (UTP, Enterprise, ATP) are the threat-intelligence feeds: antivirus, IPS, web filtering, and sandboxing. A 1000F typically needs both, and buying FortiCare Premium separately (rather than only through an Enterprise bundle) lets you set the support SLA and the security-service tier independently, which matters if the unit’s security needs change before the support term is up.
DataCenter360.ca processes this subscription as an instant electronic order: no physical item ships, so there’s nothing to wait on beyond payment confirmation and portal activation. As a Fortinet Select Partner we can also help confirm the term length and tier that best match how the 1000F is deployed before you check out, and quote alternate terms or FortiGuard bundle add-ons alongside it.
Yes. FortiCare Premium is a license, delivered electronically, so it can be purchased and activated from any country. DataCenter360.ca licenses this SKU worldwide even though FortiGate hardware itself ships Canada-only.
It covers FortiCare Premium support for the FortiGate 1000F for five consecutive years from activation, in one purchase. That avoids an annual renewal cycle and locks in the current price for the full term.
No. FortiCare is per-device technical support and hardware RMA. Threat-intelligence updates (antivirus, IPS, web filtering, sandboxing) come from separate FortiGuard security services, sold as UTP, Enterprise, or ATP bundles.
Essential is next-business-day, web-only response with return-and-replace RMA. Premium adds 24×7 telephone support, a 1-hour response commitment on critical issues, and eligibility for the Priority RMA add-on.
Yes, FortiCare tiers can be changed at renewal or by purchasing the Elite-tier license against the same device serial number, though it’s typically cleaner to buy Elite from the start if 15-minute critical response is a hard requirement.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1000F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F1K0F-247-02-60 |
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