Fortinet FortiGate 1100E 4-Hour On-Site Engineer Priority RMA, 3-Year (FC-10-F11HE-212-02-36)

When a FortiGate 1100E failure occurs in a production environment, next-business-day replacement can mean hours of unplanned downtime. The FC-10-F11HE-212-02-36 is a 3-year Priority RMA add-on that covers the gap: a replacement unit and a certified engineer arrive on site within four hours of a confirmed hardware failure, any calendar day, including weekends and public holidays.

What This Service Covers

The FC-10-F11HE-212-02-36 is Fortinet’s highest-response hardware replacement option for the FortiGate 1100E. When a failure is confirmed, Fortinet dispatches a courier carrying a replacement appliance and schedules a certified engineer separately. The engineer racks and cables the new unit and removes the defective hardware from your premises if requested.

• Four-hour on-site delivery target, 365 days a year including weekends and holidays
• Certified engineer handles racking, cabling, and initial power-on of the replacement
• Defective unit collected from your premises on request
• Covers the hardware appliance; configuration backup and restore remain your responsibility
• Requires an active FortiCare Premium or FortiCare Elite contract on the same device serial number

FortiCare Support Tiers and RMA Options

This service is a Priority RMA add-on, available only with FortiCare Premium or FortiCare Elite. The table below shows how RMA support differs across the three FortiCare tiers, placing this on-site service in context.

Who This Service Is For

The FC-10-F11HE-212-02-36 is built for FortiGate 1100E deployments where extended hardware downtime carries a direct operational cost. Common deployment scenarios include:

• Data center perimeter or core security deployments where the 1100E is a single point of entry
• Enterprise edge locations that lack on-site IT staff to handle physical hardware swap
• Regulated industries requiring documented SLA compliance and engineer-attested replacements
• High-availability pairs where a failed node must be back online quickly before the second unit takes another hit

If your team can handle the physical swap themselves, the 4-hour courier-only option (FC-10-F11HE-211-02-36) is a lower-cost alternative. For maximum protection with documented on-site service, this is the correct service.

Activation and Delivery

After purchase from DataCenter360.ca, Fortinet delivers the subscription license electronically, typically within one business day. You register the entitlement to the target device through the Fortinet Support portal (support.fortinet.com), which ties the Priority RMA commitment to the FortiGate 1100E serial number. Service coverage begins at registration and runs for 36 months from that date.

Priority RMA service coverage varies by country. DataCenter360.ca delivers the license to any country, but physical on-site fulfillment depends on Fortinet’s regional service network. Contact us before purchasing to confirm availability in your location.

Buying from DataCenter360.ca

DataCenter360.ca stocks the full FortiGate 1100E service catalog, from base FortiCare through every Priority RMA tier. As an authorized Fortinet Select Partner, we process service entitlements directly and can pair this add-on with a concurrent FortiCare Premium or Elite renewal so both start on the same date. If you need the 1-year or 5-year term instead, those are also available. Questions about pairing services or aligning renewal dates? Contact our team before placing your order.