Three years of FortiCare Premium support for the FortiGate 1100E means your team reaches a live Fortinet engineer any time of day or night. Premium sits at the middle tier of FortiCare’s three-level stack — above Essential, below Elite — and is the most widely deployed choice for high-throughput enterprise firewalls where a prolonged outage carries real business consequences.
This service attaches to your FortiGate 1100E by serial number and runs from the activation date for 36 months. The entitlement includes:
The FortiGate 1100E operates in core data center and campus-edge roles, often carrying all north-south traffic for a medium-to-large enterprise. At that scale, next-business-day-only coverage creates unacceptable risk. FortiCare Premium closes that gap with a one-hour critical response SLA and advance replacement that keeps spare hardware moving before your defective unit even leaves the rack.
Network and security operations teams at healthcare organizations, financial services firms, and government agencies consistently choose Premium as their baseline service level for perimeter and core devices.
FC-10-F11HE-247-02-36 is an electronic license. After your order is processed, DataCenter360.ca delivers the entitlement key by email, typically within the same business day. You register it to your device serial number in the Fortinet Support Portal (support.fortinet.com) and the contract activates immediately. No hardware ships; no waiting on freight carriers.
Coverage applies worldwide. The license is not region-locked and can be registered from any country.
FortiCare Premium is the mid-tier option. The table below compares all three service levels so you can confirm this is the right fit for your FortiGate 1100E:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
DataCenter360.ca is an authorized Fortinet Select Partner carrying the full range of FortiGate 1100E service contracts across all three terms. Whether you are adding coverage to a newly deployed 1100E or renewing before an expiring contract lapses, the 3-year term provides the best per-year value of the available options. The 1-year and 5-year FortiCare Premium variants are also listed on the site if a different term suits your budget cycle. For questions about co-terming multiple devices or upgrading from Essential, contact us and a rep will put together the right quote.
Yes. Fortinet ties firmware access to an active support contract on each device. Without a valid FortiCare license, FortiOS update downloads are blocked in the support portal. Activating FC-10-F11HE-247-02-36 restores full firmware and patch access for your FortiGate 1100E for 36 months.
No. FortiCare licenses are registered to a specific device serial number at activation. The SKU prefix F11HE identifies the FortiGate 1100E platform. If you replace your 1100E hardware under RMA, Fortinet’s support team migrates the contract to the replacement unit’s serial number — you do not lose the remaining term.
Coverage pauses at the expiration date. Firmware downloads, telephone support, and RMA eligibility all stop. When you renew, Fortinet reinstates the contract from the lapse date so you do not lose the gap period from your device’s support history. Renewing before expiry is the simplest path and avoids any service interruption.
Yes. FortiCare Premium is a software entitlement with no geographic restriction. DataCenter360.ca delivers the license key electronically to any country. Registration and activation happen in the Fortinet Support Portal from wherever your team is based.
Elite upgrades the critical-issue response from one hour to 15 minutes, adds access to Fortinet’s device insights and monitoring portal, and extends end-of-engineering support by 18 months after the platform’s standard end-of-life. Elite is available for FortiGate platforms. If the FortiGate 1100E is a business-critical gateway where every minute of downtime has financial consequences, Elite is worth pricing against Premium for your renewal.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1100E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F11HE-247-02-36 |
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