Support contracts get renewed every year, but the choice of tier matters most for devices that live at the center of your network. The FortiGate 1100E handles campus-edge and enterprise WAN aggregation at up to 16.8 Gbps of firewall throughput, and a single unresolved incident at that chokepoint can cascade across the entire organization. This 5-year FortiCare Premium subscription (FC-10-F11HE-247-02-60) locks in a guaranteed response SLA and hardware replacement pathway for the full term.
FortiCare Premium is Fortinet’s mid-tier per-device support plan, sitting above Essential and below Elite. For the FortiGate 1100E, the Premium contract includes:
This contract does not include FortiGuard security intelligence subscriptions (IPS, DNS filtering, web filtering, application control). If your 1100E needs both support and FortiGuard coverage, a UTP or Enterprise subscription bundle delivers both under one SKU.
FortiCare Premium occupies the middle tier. The table below compares the three per-device support options available for the FortiGate 1100E.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone & web support | — | ✓ | ✓ |
| Hardware RMA type | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates & online tools | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This product (FC-10-F11HE-247-02-60) delivers FortiCare Premium. The Elite tier (FC-10-F11HE-284-02-60) adds a 15-minute critical response SLA, a device insights and monitoring portal, and extended long-term support — it is the right choice when the 1100E runs in a mission-critical active-active configuration.
Locking in a 5-year term on the FortiGate 1100E makes sense in several scenarios:
If your deployment timelines are shorter or you prefer flexibility, the 1-year and 3-year FortiCare Premium options for the same device are also available.
There is no physical shipment for this SKU. After your order is confirmed, Fortinet’s licensing system generates a contract activation key and support confirmation. Delivery is electronic, typically within one business day of purchase.
To activate:
For renewal purchases, activate the key before the current contract’s expiry date. Fortinet supports contract stacking, so applying the key early extends the existing end date forward without losing any coverage days.
DataCenter360.ca is an authorized Fortinet Select Partner serving customers from a Canadian base with worldwide electronic licensing fulfillment. For this 5-year FortiCare Premium contract, we handle order processing, issue the Fortinet license keys, and can generate formal quotes for volume or multi-site purchases. There is no minimum order size and no additional handling fee for electronic delivery. Contact us to discuss renewal pricing or to combine this contract with other FortiGate 1100E subscriptions.
Yes. FortiCare Premium is an electronic support subscription and can be purchased and activated globally. DataCenter360.ca fulfills this license electronically to any country. There is no geographic restriction on software or support SKUs.
No. FortiCare Premium is a technical support and hardware replacement contract only. It does not include FortiGuard threat intelligence subscriptions such as IPS, web filtering, DNS filtering, or application control. If you need both support and FortiGuard coverage, a UTP or Enterprise bundle subscription is the more cost-effective path.
Yes, and it is recommended. Fortinet supports contract stacking — if you apply a new key before the current contract’s expiry, the new term starts from the date the existing one ends, not from today. This avoids any gap in coverage and locks in the current pricing before a potential list-price increase.
Both include 24×7 telephone support, advanced hardware replacement, and priority RMA eligibility. The Elite tier (FC-10-F11HE-284-02-60) adds three things Premium does not have: a 15-minute critical-issue response SLA (versus 1 hour for Premium), a device insights and monitoring portal, and extended long-term engineering support for selected software releases. For most enterprise deployments, Premium provides sufficient coverage; Elite is best reserved for business-critical active-active clusters where a 15-minute SLA is contractually required.
Yes. The FortiCare Premium contract includes Advanced Replacement RMA, meaning Fortinet ships a replacement unit before you return the failed device, rather than requiring you to send the faulty hardware in first. The FortiCare Essential tier uses a return-and-replace model, which can extend downtime significantly. Premium’s advanced replacement model reduces the hardware gap to next-business-day dispatch. If you need same-day or 4-hour hardware replacement, a Priority RMA add-on can be combined with this contract.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1100E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F11HE-247-02-60 |
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