Fortinet FortiGate 1100E FortiCare Premium Support, 1-Year (FC-10-F11HE-247-02-12)

FortiCare Premium is the mid-tier per-device support plan for FortiGate firewalls. On a FortiGate 1100E deployed in a campus core, data center edge, or service provider environment, unplanned downtime costs far outweigh a support contract. This subscription (FC-10-F11HE-247-02-12) locks in 24×7 expert access and a guaranteed 1-hour response for critical incidents for one year.

What FortiCare Premium Covers

FortiCare Premium is a per-device entitlement. When registered to your FortiGate 1100E, it activates the following on that specific appliance:

• 24x7x365 telephone support with certified Fortinet engineers
• 1-hour response SLA for critical (P1/P2) issues
• Next-business-day response for non-critical issues
• Advanced Replacement RMA — a pre-shipped unit arrives before you return the failed one
• Eligibility to add Priority RMA (next-day delivery from regional depots) as an optional add-on
• Full firmware update access, asset management portal, and online support tools

FortiCare Tier Comparison

This product covers the FortiCare Premium tier. The table below shows how it compares to Essential and Elite for the FortiGate 1100E.

Who Needs This

The FortiGate 1100E is a high-capacity next-generation firewall built for large enterprise networks, data center aggregation, and managed security service providers (MSSPs). Organizations running the 1100E as a perimeter or internal segmentation device typically operate in environments where a P1 outage triggers internal escalations and SLA obligations with customers. FortiCare Premium satisfies that requirement with a 1-hour critical response commitment backed by Fortinet’s global TAC network spanning 20 regional centers.

Good fit for: enterprise IT operations teams, data center operators, MSSPs carrying Fortinet-based managed firewalls, and network engineers managing a Fortinet Security Fabric at scale.

Activation and Delivery

This is an electronic subscription — no physical shipment. After purchase, DataCenter360.ca processes the order and delivers the Fortinet registration key by email, typically within one business day. You register the key in the Fortinet Support Portal (support.fortinet.com) under the target FortiGate 1100E serial number. The Premium support entitlement activates on the registration date and runs for 12 months.

If your unit already has an active FortiCare subscription, the new term stacks and starts immediately after the existing coverage ends.

FortiCare Premium vs. the FortiGuard Bundles

FortiCare Premium is a support-only subscription — it covers technical assistance, firmware, and hardware replacement. It does not include FortiGuard security intelligence feeds such as IPS signatures, URL filtering, or antivirus updates. For security service coverage, the UTP subscription bundle (FC-10-F11HE-950-02-12) and Enterprise bundle (FC-10-F11HE-809-02-12) both include FortiCare Premium plus FortiGuard services in one SKU. If your FortiGate 1100E is already covered by a bundle subscription, confirm whether FortiCare support is already included before adding this standalone service.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner selling FortiGate 1100E support subscriptions at competitive prices with no minimum order. For high-throughput firewall environments where response time in an outage scenario is non-negotiable, FortiCare Premium is the practical baseline before considering the Elite tier. Multi-year terms (3-year and 5-year) reduce per-year cost and simplify renewal tracking; contact us for a volume quote if you manage multiple devices.