When a FortiGate 1100E-DC fails in a core network role, every minute without a replacement in place extends risk. The FC-10-F11DE-211-02-60 is a five-year 4-Hour Hardware Delivery Priority RMA subscription that commits Fortinet to dispatching a courier-delivered replacement appliance to your registered site within four hours of exchange confirmation — weekends and holidays included. For organizations that run the 1100E-DC at the perimeter of a financial, healthcare, or carrier-grade network, this contract shortens hardware downtime from days to hours.
This subscription is a Priority RMA add-on to an existing FortiCare Premium or FortiCare Elite contract on the same device serial number. It does not provide standalone technical support. Once a hardware failure is confirmed and the RMA exchange is approved, Fortinet sends a courier carrying a replacement FortiGate 1100E-DC unit directly to the site. The four-hour window measures courier delivery time from the point of exchange confirmation, not from the point of initial problem reporting.
The 4-Hour Priority RMA is a practical choice for network teams where a slow hardware replacement creates unacceptable operational risk. If the FortiGate 1100E-DC is the sole firewall at a site, next-business-day RMA leaves the network without protection for up to 24 hours. In HA pairs, a failed node left unrepaired for days strains the surviving unit and eliminates the redundancy the pair was designed to provide. Teams in financial services, healthcare, or large enterprise branch aggregation commonly pair this contract with FortiCare Premium to cover both technical support response and hardware delivery speed.
The 4-Hour Priority RMA add-on is available to FortiCare Premium and Elite subscribers. The table below compares hardware RMA handling, Priority RMA eligibility, and support response across the three FortiCare tiers.
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca delivers the subscription license key electronically within one business day of payment. The contract is registered against the FortiGate 1100E-DC serial number in the Fortinet FortiCare portal, activating the Priority RMA entitlement immediately. No physical media is shipped. Customers outside Canada receive the same electronic delivery with no delay. Note that actual courier arrival windows for hardware replacements depend on Fortinet's logistics coverage in the device's registered region — verify regional availability with Fortinet support at activation time if the device is outside a major metro area.
The FC-10-F11DE-211-02-60 adds one capability: faster hardware replacement. It does not include telephone support, critical-issue response SLAs, or advanced technical troubleshooting. Those come from the underlying FortiCare Premium or Elite contract. If the device does not yet have a FortiCare Premium contract, FC-10-F11DE-247-02-12 (FortiCare Premium, 1-Year) is the natural starting point before layering on Priority RMA. Organizations that want to align both contracts on the same five-year term can pair this SKU with the equivalent 5-year Premium contract.
DataCenter360.ca is an authorized Fortinet Select Partner with a direct line to Fortinet's licensing and support systems. The FC-10-F11DE-211-02-60 is available for immediate electronic delivery. The five-year term covers the FortiGate 1100E-DC from activation through 2031, removing two renewal cycles and the associated procurement overhead. Contact us to coordinate activation with an existing FortiCare Premium or Elite contract on the same device, or for multi-device volume pricing across a fleet of 1100E-DC units.
No. FC-10-F11DE-211-02-60 is a Priority RMA add-on that requires an active FortiCare Premium or FortiCare Elite contract on the same FortiGate 1100E-DC serial number. Devices on FortiCare Essential include only return-and-replace RMA and are not eligible for Priority RMA add-ons. Essential does not qualify for upgrade to this service without first moving to Premium or Elite.
Once a hardware failure is confirmed and the RMA exchange is approved by Fortinet, a courier is dispatched with a replacement FortiGate 1100E-DC unit. The targeted delivery window is four hours from exchange confirmation to courier arrival at the registered site address. This SLA applies seven days a week including weekends and holidays. The four-hour clock starts at exchange confirmation, not at the time the support ticket is first opened.
Yes. FortiCare service subscriptions are electronic licenses available worldwide, and DataCenter360.ca delivers them electronically to any country. The actual Priority RMA courier delivery service operates according to Fortinet's regional logistics coverage. Courier availability and the four-hour window may vary outside major metropolitan areas or certain countries. Confirm regional Priority RMA coverage with Fortinet support when registering the contract.
FC-10-F11DE-211-02-12 covers one year, FC-10-F11DE-211-02-36 covers three years, and this SKU covers five years. The service level and SLA are identical across all terms. The five-year term removes the administrative burden of two additional renewal events and keeps the Priority RMA entitlement continuous for the expected working life of the FortiGate 1100E-DC without gaps from missed renewals.
The FortiGate 1100E-DC is a data center variant of the FortiGate 1100E series, designed for rack-mounted deployment in high-density data center environments. The DC designation typically indicates DC power input options suited to data center power infrastructure. For hardware specifications, capacity numbers, and supported interfaces, refer to the FortiGate 1100E-DC datasheet or the FortiGate 1000E Series model page on datacenter360.ca.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1100E-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F11DE-211-02-60 |
Sorry, no reviews match your current selections
