Original price was: CAD$9,872.31.CAD$7,876.84Current price is: CAD$7,876.84.
Authorized Partner for United States (US)When the FortiGate 1100E-DC is carrying production traffic in a data center, a support plan that matches the appliance’s criticality matters. FC-10-F11DE-247-02-12 is the Fortinet FortiCare Premium annual subscription for the FortiGate 1100E-DC — a 1-hour critical-issue response, 24×7 telephone access to Fortinet engineers, and advanced hardware replacement for a full 12 months. It sits at the middle tier of the FortiCare stack: above Essential, below Elite.
Activating this subscription registers the following support entitlements against your FortiGate 1100E-DC serial number for the license year:
| Critical-issue response | 1 hour, 24×7 |
| Telephone support | Included, 24×7 |
| Hardware replacement | Advanced replacement — replacement unit ships before you return the defective one |
| Firmware updates | Full access to all FortiOS releases |
| Support portal access | Full portal, ticket tracking, knowledge base |
| License term | 1 year from activation date |
This product is the Premium tier. The table below shows how Premium compares to Essential and Elite on the criteria that matter most for a high-throughput data center firewall:
| Coverage | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FortiCare Premium suits the FortiGate 1100E-DC when an outage at the firewall level carries real cost. The 1-hour critical-response window and advance-replacement logistics mean that a hardware failure does not turn into a multi-day wait for a return authorization and shipment. Typical buyers:
FC-10-F11DE-247-02-12 is a Fortinet-issued license key. After purchase, the key is delivered electronically to the email address on the order — no physical shipment, no hardware lead time. Activation takes place at the Fortinet Support Portal (support.fortinet.com) by registering the key against the FortiGate 1100E-DC serial number. The 12-month term starts on the activation date.
Because this is a software entitlement, it ships to any country without the hardware export restrictions that apply to the FortiGate appliance. Electronic delivery typically completes within one business day of order confirmation.
FortiCare Premium is a standalone support contract. It covers hardware replacement and Fortinet technical assistance; it does not include FortiGuard threat-intelligence services such as IPS, Application Control, URL Filtering, or AntiVirus. If the goal is to activate both support and security services on the FortiGate 1100E-DC under one renewal, the UTP subscription bundle (FC-10-F11DE-950-02-12) combines FortiCare Premium with the full FortiGuard UTM service stack. If FortiGuard services are already covered through a separate bundle and the only need is to add or renew the support component, this standalone FortiCare Premium SKU is the correct selection.
DataCenter360.ca is an authorized Fortinet Select Partner. Licenses purchased here carry verified Fortinet registration credentials from an authorized source, which matters when activating support entitlements — Fortinet’s support portal validates the registering partner on activation. Orders for FC-10-F11DE-247-02-12 typically see the license key delivered by email within one business day. For teams managing multi-year support windows, 3-year and 5-year FortiCare Premium options for the same model are available to reduce renewal frequency and lock in support terms.
All three tiers include firmware access, the Fortinet Support Portal, and a basic return-and-replace hardware process. Essential adds only a next-business-day critical response window and no telephone access. Premium steps up to a 1-hour critical-issue response, 24×7 telephone support from Fortinet engineers, and advanced replacement logistics (the replacement unit ships before you return the defective one). Elite adds a 15-minute critical-issue response and access to the FortiGate Elite monitoring portal with extended long-term software support. This product is the Premium tier.
No. FortiCare Premium covers hardware support and Fortinet technical assistance only. It does not activate URL filtering, IPS, application control, antivirus, or other FortiGuard threat-intelligence subscriptions. Those require separate FortiGuard service SKUs or a UTP/Enterprise bundle that includes both support and security services under one license term.
Yes. FortiCare Premium can be applied to an already-deployed 1100E-DC at any time, provided the device is registered to a Fortinet Support account. Register the license key at support.fortinet.com, link it to the appliance’s serial number, and the new support terms take effect immediately. No power cycle or configuration change is needed on the firewall.
FortiCare Premium is an electronic license with no geographic restriction. DataCenter360.ca delivers the license key by email to buyers in any country. Hardware shipments (the FortiGate 1100E-DC appliance) are limited to Canada, but this support license can be purchased and activated globally.
When the license year ends, the Fortinet support entitlements tied to the FortiGate 1100E-DC revert to the base registration level — no telephone support, no 1-hour response SLA, and no advance hardware replacement. To maintain continuous coverage, renew before expiry or purchase the 3-year or 5-year FortiCare Premium option upfront. Fortinet does not backfill coverage for lapsed periods.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1100E-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F11DE-247-02-12 |
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