Fortinet FortiGate 1100E-DC FortiCare Premium Support, 3-Year (FC-10-F11DE-247-02-36)

The FortiGate 1100E-DC handles some of the most demanding data-center firewall workloads available: up to 80 Gbps of firewall throughput, 12.5 Gbps IPS, 8 million concurrent sessions, and dual DC power supplies built for continuous uptime. When that appliance needs help, the response time on the support contract matters. FC-10-F11DE-247-02-36 is the 3-year FortiCare Premium Support subscription for the FG-1100E-DC — 24x7x365 phone and web coverage, a 1-hour critical-issue response SLA, and advanced hardware replacement included from day one.

What FortiCare Premium Covers

FortiCare Premium is the mid-tier per-device support contract from Fortinet, sitting above Essential and below Elite. For the 1100E-DC, activation adds the following to your contract:

• 24x7x365 telephone and web support with Fortinet TAC engineers across 20 regional centers and 3 Centers of Excellence
• 1-hour response SLA for critical issues (P1), next-business-day response for non-critical matters
• Standard RMA with Advanced Replacement: Fortinet ships a replacement unit before you return the failed device, minimizing data-center downtime
• Priority RMA eligibility: add 4-hour express replacement as an optional upgrade once Premium is active
• Firmware updates, security patches, and online tools for the full 3-year contract period
• Asset Management Portal to track entitlements, renewal dates, and registered devices

FortiCare Tier Comparison

This product delivers FortiCare Premium support. The table below shows how it compares to Essential and Elite for the FortiGate 1100E-DC:

Who Needs This

The FortiGate 1100E-DC is a 2RU data-center appliance built for organizations that need high-density connectivity at the core: dual DC power supplies, 40 GE QSFP+ ports, SPU NP6 and CP9 hardware acceleration, and a firewall policy capacity of 100,000 rules. An uptime failure on this device affects the whole environment. FortiCare Premium is the right tier for:

• Network and security teams that need a live engineer reachable by phone when a P1 incident hits at 2 AM — not just a web ticket queue
• Data-center operators who require advance hardware replacement so a spare is in transit before the failed unit is returned
• Organizations managing compliance frameworks that require documented SLAs on critical infrastructure

If the deployment operates under five-nines uptime commitments or strict contractual SLAs with end customers, FortiCare Elite (FC-10-F11DE-284-02-36) adds a 15-minute critical response and the proactive device insights portal — worth evaluating if Premium’s 1-hour SLA is not tight enough.

Activation and Delivery

FC-10-F11DE-247-02-36 is a software license delivered electronically — no hardware ships with this order. After purchase, DataCenter360.ca sends the activation key by email, typically within one business day. Apply the key in the Fortinet Support Portal at support.fortinet.com against the FG-1100E-DC serial number, and the 36-month term starts immediately on activation.

If the device does not have a current active FortiCare contract, Fortinet may require a lapsed-coverage catch-up fee to bridge the gap. Contact DataCenter360.ca before ordering if the existing contract has already expired.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Subscriptions purchased here enter the Fortinet registration system through the authorized distribution chain — no third-party license gray-market risk. Since this is electronic delivery, there are no shipping delays or customs clearance issues, regardless of where the FG-1100E-DC is deployed. Orders received during business hours are usually processed the same day, and renewal quotes for existing contracts are available at any time by contacting the team directly.