Fortinet FortiGate 1100E-DC FortiCare Premium, 5-Year (FC-10-F11DE-247-02-60)

When a FortiGate 1100E-DC handles core datacenter aggregation or high-throughput WAN termination around the clock, an open support incident with no time commitment is not acceptable. The FC-10-F11DE-247-02-60 attaches five years of FortiCare Premium to that appliance: 24×7 telephone and web access to Fortinet TAC engineers, a one-hour P1 response target, and standard Advanced Replacement RMA so a replacement unit ships before you return the faulty one.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan for production appliances. Activating it on the FG-1100E-DC unlocks:

• 24x7x365 telephone and web access to Fortinet’s global TAC (20 regional centers)
• One-hour response for critical (P1) issues; next-business-day for non-critical
• Standard Advanced Replacement RMA — replacement unit ships to you first
• Eligibility to add Priority RMA or Secure RMA as optional upgrades
• Firmware updates, security advisories, and the Fortinet Asset Management Portal

FortiCare Tier Comparison

This SKU covers the Premium tier. The table compares all three per-device tiers for FortiGate appliances so you can confirm Premium meets your SLA requirements.

Who Needs This License

The FG-1100E-DC is a DC-powered appliance built for carrier and datacenter deployments: dual DC power inputs, high-density SFP ports, and multi-gigabit throughput. Teams operating this platform in a 24/7 environment use FortiCare Premium because the one-hour P1 SLA places TAC engineers on the case before downtime becomes a business incident. It is also the minimum support tier required to be eligible for Priority RMA, which matters for organizations maintaining on-site spare-unit agreements or strict uptime SLAs.

Activation and Delivery

FortiCare Premium is an electronic license with no physical shipment. After purchase, DataCenter360.ca fulfills through the Fortinet licensing portal within 0-1 business days. You receive a registration code that ties directly to the FG-1100E-DC’s serial number in the Fortinet support portal. The five-year term starts on the registration date rather than the invoice date, so activation can be timed to align with existing support expiry.

FortiCare Premium vs. a Security Bundle

FortiCare Premium covers technical support and RMA only. It does not activate FortiGuard security services such as IPS, URL filtering, or AV. If the FG-1100E-DC does not already hold active FortiGuard licenses and security subscriptions are also needed, a UTP or Enterprise bundle for the same model covers both in one SKU. FortiCare Premium is the right purchase when existing FortiGuard licenses are current and you are renewing or extending support coverage independently.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with a direct electronic fulfillment channel for support and subscription licenses. A five-year FortiCare commitment on a core datacenter appliance is a significant line item; the quote form is available for volume pricing requests. Standard orders are processed the same or next business day after payment confirmation.