Fortinet FortiGate 1100E-DC FortiCare Elite, 5-Year (FC-10-F11DE-284-02-60)

The FortiGate 1100E-DC runs on -48V DC power, which makes it the natural fit for carrier-grade racks, colocation cages, and core network infrastructure where AC power distribution is absent. At that position in the network, the firewall is handling traffic volumes that make support response time a real operational variable. FC-10-F11DE-284-02-60 attaches five years of FortiCare Elite to the registered FG-1100E-DC serial number — Fortinet’s highest support tier — so a critical issue reaches an engineer within 15 minutes, day or night. Subscription license only, no hardware, delivered electronically to any country.

What FortiCare Elite covers

Elite defines Fortinet’s strictest per-device service-level commitments. A P1 (critical severity) case receives an engineer response within 15 minutes around the clock. Telephone support is available at all severity levels. Hardware failure is handled through advanced replacement, meaning a working unit ships before the failed one comes back, which removes the downtime window that comes with standard return-and-replace logistics. Firmware releases, security patches, FortiOS feature updates, and the FortiCare asset management portal are all included for the full five-year term. The Elite tier also opens the Extended LTS support window and access to the Elite monitoring portal, where Fortinet engineering maintains proactive visibility into the device for early issue detection.

FortiCare tiers at a glance

FortiCare ships in three per-device tiers. This contract is Elite — the top level. The table below maps the three tiers so you can confirm this contract matches what the FG-1100E-DC installation requires.

Who buys Elite for the 1100E-DC

The FG-1100E-DC sits in environments where DC power is the norm: carrier PoPs, large-scale colo, telecom infrastructure, and high-density enterprise core networks. At that tier, an unresolved firewall issue affects services at scale, not just a department. Elite buyers typically fall into a few categories: operations teams that have no acceptable SLA headroom for a multi-hour support callback; regulated industries (telecom operators, financial networks, government WAN) where a slower tier creates a compliance or audit finding; and teams running the 1100E-DC without a warm spare on the shelf, where advanced replacement is the only fast path to hardware recovery. Five years of Elite also locks the support cost for the entire hardware lifecycle, which simplifies budget forecasting for infrastructure that rarely turns over on short cycles.

Activation and delivery

After the order processes, the entitlement is issued electronically within 0 to 1 business days. There is no physical shipment — the contract is a license key registered to the FG-1100E-DC serial number in the FortiCare portal. Once registered, the 15-minute Elite SLA is active. The five-year clock starts at registration, not at purchase, so ordering ahead of a renewal gap does not waste any covered time.

Elite, Premium, or a shorter term

If 15-minute response and the Elite monitoring portal exceed what the installation requires, FortiCare Premium (FC-10-F11DE-247-02-60) delivers 1-hour P1 response with telephone support and advanced replacement at a lower price point. For procurement cycles that review support tiers annually, the one-year (FC-10-F11DE-284-02-12) and three-year (FC-10-F11DE-284-02-36) Elite contracts are available at the same SLA level. The five-year term eliminates annual renewal overhead and fixes the rate for the FG-1100E-DC lifetime — the right fit for infrastructure that does not get rotated on short cycles.

Buying from DataCenter360.ca

DataCenter360.ca issues genuine Fortinet contracts electronically to customers in any country. Because the FG-1100E-DC is commonly deployed in infrastructure-grade environments where support response time is critical, our team verifies the registration against the correct serial number so the Elite SLA is active when needed. Orders typically complete and the entitlement issues the same business day. Providing the FG-1100E-DC serial number at purchase streamlines the registration step.