Three years is the planning horizon most IT operations teams work within for infrastructure support. FC-10-F11DE-284-02-36 aligns exactly with that cycle, attaching FortiCare Elite to a registered FortiGate 1100E-DC for a full 36-month period without annual renewal overhead. Elite is Fortinet’s highest per-device support tier: a P1 critical issue reaches an engineer within 15 minutes, every hour of every day, and the contract includes telephone support at all severity levels, advanced hardware replacement, and access to the Elite monitoring portal where Fortinet engineering maintains proactive visibility into the device. Subscription license only, delivered electronically to any country.
FortiCare Elite sets the strictest SLAs Fortinet offers at the device level. A critical-severity case (P1) connects to an engineer within 15 minutes around the clock. Telephone support is available for all case severities, not only the most urgent. Hardware failures go through advanced replacement: a working unit ships before the failed device is returned, cutting recovery time compared to the standard return-and-replace process. Firmware updates, security patches, and access to FortiOS feature releases are covered for the full three-year term. Elite adds two capabilities not available at lower tiers: the Extended LTS support window for long-term stable releases, and the Elite monitoring portal where Fortinet engineering staff can surface issues on the device before they escalate.
FortiCare is structured into three per-device support tiers. This contract is Elite, the top level. The comparison below maps the three tiers so you can confirm Elite is the right match for the FG-1100E-DC deployment.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 3-year term maps to a common IT support budget cycle. Organizations that plan and fund infrastructure services in three-year blocks can match this contract to those cycles without negotiating mid-term renewals or carrying unused coverage past a budget period. It also serves mid-lifecycle scenarios: a team that started with a 1-year Elite contract at deployment and wants to extend coverage for the next operational phase can move to the 3-year price rather than renewing annually.
The FG-1100E-DC is a DC-powered chassis designed for carrier-grade racks and high-density colocation. At that position in the network, a prolonged support response time creates measurable service risk. Buyers who need the 15-minute P1 SLA and Elite monitoring, but whose procurement rhythm does not extend to the 5-year commitment, use this contract to close that gap: full Elite coverage for the planning window, with flexibility to reassess at the three-year mark.
The contract is issued as a license entitlement tied to the FG-1100E-DC serial number. After the order processes, the key is delivered electronically within 0 to 1 business days. Registration is completed in the FortiCare portal by entering the key against the device serial number; once registered, the 15-minute P1 SLA is active. The three-year term starts at the registration date, not the purchase date, so ordering in advance of a support renewal does not shorten the covered period. No hardware is included or shipped.
FortiCare Elite for the 1100E-DC is available in 1-year (FC-10-F11DE-284-02-12) and 5-year (FC-10-F11DE-284-02-60) terms, all at the same SLA level. If the 15-minute response time and Elite monitoring portal exceed what the installation requires, FortiCare Premium (FC-10-F11DE-247-02-36) provides 1-hour P1 response, telephone support, and advanced replacement at a lower price point. For teams that need support and security services in a single contract, the Enterprise bundle (FC-10-F11DE-809-02-36) packages FortiCare Premium with the full FortiGuard security stack.
DataCenter360.ca issues genuine Fortinet entitlements to customers worldwide. FortiCare Elite contracts carry no geographic delivery restriction and are sold to organizations in any country. The FG-1100E-DC is typically deployed in high-availability infrastructure, so our team handles Elite contract orders with the priority that critical-path devices warrant. The entitlement is issued the same business day the order processes. Having the FG-1100E-DC serial number available before checkout streamlines the registration step after delivery.
Two capabilities are exclusive to Elite: the Extended LTS support window for long-term stable FortiOS releases, and the Elite monitoring portal, where Fortinet engineers maintain proactive visibility into the device to catch issues before they become incidents. Both tiers include telephone support and advanced hardware replacement; Elite shortens the P1 critical response from 1 hour to 15 minutes and adds the proactive monitoring layer on top.
A single FortiGate 1100E-DC, registered by serial number in the FortiCare portal. The contract is not transferable to a different model or unit. If the 1100E-DC is replaced under the advanced-replacement RMA provision, the replacement unit can be registered against the same contract for the balance of the 3-year term.
Yes. FortiCare Elite is a subscription delivered electronically with no geographic restrictions on who can purchase or receive it. Physical Fortinet hardware ships only within Canada from DataCenter360.ca, but support contracts are issued as digital entitlement keys and can be ordered and received by customers anywhere in the world.
No. FortiCare Elite covers support response times, telephone access, hardware replacement logistics, and firmware access. FortiGuard security subscriptions such as IPS, antivirus, application control, and URL filtering are purchased separately. If both support and security services are needed in a single contract, the Enterprise bundle (FC-10-F11DE-809-02-36) packages FortiCare Premium with the full FortiGuard security stack.
All three terms deliver the same FortiCare Elite SLAs: 15-minute P1 response, telephone support at all severities, advanced hardware replacement, and Elite monitoring portal access. The difference is covered period and administrative overhead. The 3-year term eliminates two annual renewals compared to successive 1-year contracts, while preserving a shorter commitment window than the 5-year. Organizations that plan IT budgets in three-year blocks generally find this term the most administratively efficient choice.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1100E-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F11DE-284-02-36 |
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