Fortinet FortiGate 1100E-DC Secure RMA Service, 3-Year (FC-10-F11DE-301-02-36)

The FortiGate 1100E-DC Secure RMA Service (FC-10-F11DE-301-02-36) covers the hardware replacement scenario that standard RMA cannot handle: environments where a faulty appliance cannot leave the facility before a replacement arrives. Fortinet dispatches a new FortiGate 1100E-DC, your team signs a secure destruction declaration, and the old unit is decommissioned on-site. This 3-year subscription keeps that coverage in force without annual renewal cycles.

What Secure RMA Covers

Secure RMA (-301-) removes the “return first, receive later” constraint from Fortinet’s standard RMA flow. When your FortiGate 1100E-DC develops a hardware fault, Fortinet ships a replacement unit without waiting for the defective device to arrive at their depot. You receive the new appliance, restore operations, and then complete on-site disposition of the old unit by following Fortinet’s secure destruction process. No faulty hardware travels through commercial courier chains, and no chain-of-custody break occurs.

The FortiGate 1100E-DC is a DC-powered enterprise firewall built for carrier-grade and data center racks. DC power variants are common in government co-location facilities, telco PoPs, and classified government networks where asset movement is subject to approval chains or outright prohibition. Secure RMA was designed precisely for these operational realities.

Who Needs Secure RMA

This service applies to organizations where one or more of the following conditions exist:

• Hardware contains memory with cryptographic keys, classified data, or regulated records that cannot leave the facility uncontrolled
• Compliance frameworks — FedRAMP, CMMC, NIST 800-53, ISO 27001, or similar — impose restrictions on physical movement of decommissioned gear
• Asset disposition policy requires on-site destruction and a chain-of-custody record
• Operational continuity is non-negotiable: waiting for a cross-shipment return before receiving a replacement is not acceptable

FortiCare Support Tier Comparison

Secure RMA is an add-on that supplements your base FortiCare support tier. The table below compares Essential, Premium, and Elite on hardware support and response SLAs. Secure RMA is available as an add-on when combined with Premium or Elite.

Activation and Delivery

FC-10-F11DE-301-02-36 is a purely electronic entitlement. After purchase from DataCenter360.ca, you receive registration instructions by email. The subscription is activated in the Fortinet Support Portal (support.fortinet.com) by linking it to your FortiGate 1100E-DC serial number. Activation completes within one business day. There is no geographic restriction — the service is available worldwide regardless of where the appliance is deployed. The 3-year coverage period starts on the activation date.

Choosing the Right Term

Secure RMA for the FortiGate 1100E-DC is available in 1-year, 3-year, and 5-year terms. The 1-year term fits environments where hardware refresh cycles are short or where procurement must align with annual budget approvals. The 3-year subscription (this product) is the most common choice for data center appliances in mid-lifecycle deployment and eliminates two renewal events compared to three consecutive 1-year subscriptions. Five-year coverage is suited to fixed-contract government or carrier deployments where the FortiGate 1100E-DC is locked in for the full contract duration.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving customers worldwide. Fortinet service subscriptions purchased here are registered under our authorized partner account, so your entitlement appears correctly in the Fortinet Support Portal with a clean service history. For volume orders or multi-device Secure RMA deployments, contact us through the quote form and our team will respond the same business day with accurate pricing and documentation for your procurement office.