Fortinet FortiGate 1800F 4-Hour Priority RMA, 1-Year (FC-10-F18HF-211-02-12)

Most FortiGate 1800F deployments start their RMA coverage on a one-year term, matching the license to the same renewal cycle as FortiCare itself. FC-10-F18HF-211-02-12 adds 4-Hour Priority RMA to a FortiGate 1800F for one year, replacing the standard next-business-day part replacement with a four-hour on-site delivery window after a confirmed hardware failure, seven days a week including holidays.

What this service covers

This is an add-on, not a standalone plan: FortiCare Premium or FortiCare Elite has to already be active on the FortiGate 1800F before the 4-Hour tier applies. Once both are in place, a confirmed hardware fault triggers advanced replacement, and Fortinet ships the replacement part for courier delivery on-site within four hours rather than waiting for the next business day. Weekend and holiday failures are covered the same as weekday ones, which the standard RMA cycle doesn’t guarantee.

Who needs 4-Hour RMA on a 1800F

The FortiGate 1800F typically anchors a data center core or a large campus edge, carrying production traffic that doesn’t tolerate an open-ended outage while a replacement part works through standard shipping. Sites running a single 1800F, or a pair without full active-active redundancy, are the ones this add-on protects: a hardware fault there is a real incident, not a background event another node absorbs. A one-year term fits buyers testing the coverage against a first renewal cycle, or syncing every subscription on the box to the same annual invoice.

FortiCare RMA tiers on the 1800F

FortiCare Essential includes return-and-replace RMA but no Priority add-on eligibility, so 4-Hour RMA needs Premium or Elite underneath it. The table below summarizes what each base tier covers before this add-on is layered in.

Activation & delivery

Delivery is electronic everywhere: DataCenter360.ca issues the entitlement, and it registers against the FortiGate 1800F’s serial number in the FortiCare portal within the same order cycle as the rest of the account. No hardware ships for the license itself, only for a replacement unit if a claim is ever triggered, so there’s no freight or customs delay standing between purchase and coverage starting. Line up the one-year clock here with the underlying FortiCare Premium or Elite term so neither expires ahead of the other, and set a renewal reminder before the anniversary date.

Buying from DataCenter360.ca

As an authorized Fortinet Select Partner, DataCenter360.ca processes RMA add-ons through the same order desk as hardware and FortiCare contracts, so a missing prerequisite gets flagged before checkout rather than after a claim is filed. Add FC-10-F18HF-211-02-12 alongside an active FortiCare Premium or Elite subscription on the FortiGate 1800F, and if the one-year cadence doesn’t fit the budget cycle, ask about the 3-year or 5-year terms of the same service.