Fortinet FortiGate 1800F FortiCare Premium Support, 1-Year (FC-10-F18HF-247-02-12)

A FortiGate 1800F running in a data center or large campus core rarely sits idle, and when something goes wrong on that firewall, next-business-day support isn’t good enough. The FortiGate 1800F 1-Year FortiCare Premium Support (FC-10-F18HF-247-02-12) puts a 24x7x365 technical support contract behind the appliance, with a one-hour response commitment on critical issues. It’s a subscription license only, registered to the unit’s serial number, with nothing shipped and nothing to install locally.

What FortiCare Premium covers

This is FortiCare’s mid-tier per-device support option, positioned between Essential and Elite. For the FortiGate 1800F, the 1-year Premium term includes:

• 24x7x365 technical support with a 1-hour response target on critical issues and next-business-day response on non-critical ones.
• Web and telephone support through Fortinet’s Technical Assistance Centers, staffed by NSE-certified engineers.
• Standard RMA (advanced replacement) hardware repair, with the option to add Priority RMA for faster turnaround.
• Firmware updates, online support tools, and the Asset Management Portal for tracking entitlements and renewal dates.

The FortiGate 1800F is a high-end NGFW built for data center and large-enterprise edge deployments, and a device running production traffic at that scale is exactly the profile FortiCare Premium is designed to protect.

FortiCare Premium vs. Essential and Elite

Fortinet sells three per-device support tiers. Here’s how Premium, the tier this SKU delivers, compares to Essential and Elite on the FortiGate 1800F:

Essential works for a device that can tolerate a next-business-day, web-only ticket. Elite adds a 15-minute critical response and the extended end-of-engineering-support window, for teams that need the fastest possible turnaround on a core appliance.

Who buys this

Network and security teams running a FortiGate 1800F as a data center or perimeter firewall, where an outage has a direct business impact, are the typical buyer. It also fits organizations standardizing on Premium across their FortiGate fleet for consistent SLAs and a single renewal cadence, rather than mixing support tiers by device.

Activation and delivery

The license is issued electronically and applied to the FortiGate 1800F by serial number through the FortiCare portal. No hardware or physical media ships with this order. Coverage runs for 12 months from activation; a renewal purchase before expiration keeps support continuous with no service gap.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, and FortiCare licenses like this one are handled the same way whether the order comes from Toronto or another country entirely, since delivery is electronic. If a 3-year or 5-year term works out better for a fleet renewal, we can walk through the comparison before checkout.