Fortinet FortiGate 1800F FortiCare Premium Support, 5-Year (FC-10-F18HF-247-02-60)

The FortiGate 1800F handles data center and internet-edge traffic at the kind of scale where unresolved downtime carries a real cost. Five years of FortiCare Premium on that appliance, FC-10-F18HF-247-02-60, keeps Fortinet’s per-device support contract running alongside it: 24x7x365 coverage, a one-hour response on Severity-1 cases, advanced hardware replacement, and phone access to Fortinet’s global TAC. This is a license-only purchase; no hardware ships with this order.

What FortiCare Premium covers on a FortiGate 1800F

Premium sits at the midpoint of Fortinet’s three-tier per-device support structure. For a 1800F committed to five years, it provides:

• 24x7x365 telephone and web support, with a one-hour response window on critical (Severity-1) cases and next-business-day response on non-critical issues.
• Advanced hardware replacement RMA: Fortinet ships a replacement unit before the failed device is returned. Essential’s return-and-replace model requires sending the device in first.
• Priority RMA add-on eligibility: if next-calendar-day or 4-hour hardware replacement matters for the environment, Priority RMA can be layered on top of Premium. Essential does not qualify for this add-on.
• Firmware updates, online support tools, and the Asset Management Portal for the full five-year term.

FortiCare Premium does not include FortiGuard content services. IPS, antivirus, application control, and web filtering require separate licenses, or come bundled inside UTP and Enterprise subscriptions.

FortiCare tier comparison

This contract activates Premium support on the FortiGate 1800F. The table below summarizes how the three per-device tiers compare for FortiGate appliances.

Who buys FortiCare Premium for a 1800F

The FortiGate 1800F is a 2RU data center and internet-edge platform: 17 Gbps of NGFW throughput, 22 Gbps of IPS throughput, and up to 40 million concurrent sessions with a Hyperscale license. Organizations running equipment at that scale generally cannot absorb a next-business-day wait on a Severity-1 firewall ticket. Premium’s one-hour critical response and advanced replacement RMA cover the large majority of real-world incidents. The step above, FortiCare Elite, adds a 15-minute response SLA and Fortinet’s extended long-term-support firmware lifecycle, which becomes relevant for environments with strict uptime requirements or where firmware freezes are planned around long operational cycles.

Activation and delivery

FortiCare Premium is a software license tied to the FortiGate 1800F’s serial number. There is no physical shipment. Fortinet delivers the contract electronically, typically within one business day of order, to any country. Register it in the FortiCare portal and the five-year support window starts immediately, regardless of where the 1800F is deployed.

Premium standalone or inside a bundle

FortiCare Premium is included inside every UTP and Enterprise subscription Fortinet sells for the 1800F. If the goal also includes adding IPS, antivirus, web filtering, and the rest of the FortiGuard security stack at the same time, a UTP or Enterprise bundle covers both support and security services in one purchase. This standalone SKU is the right choice when the 1800F already carries active FortiGuard licenses and only the support contract needs extending or upgrading from Essential coverage.

Buying from DataCenter360.ca

DataCenter360.ca processes FortiCare Premium contracts as an authorized Fortinet Select Partner, with electronic delivery typically the same business day the order clears. Locking a five-year term at today’s contracted rate avoids annual re-quoting and holds the support cost steady for the duration. If the 1800F currently runs Essential coverage and a mid-term upgrade to Premium is under consideration, reach out before ordering: Fortinet handles tier upgrades as a separate entitlement in some cases, and the team can confirm the right approach before you pay.