Fortinet FortiGate 1800F FortiCare Premium Support, 3-Year (FC-10-F18HF-247-02-36)

Three years is long enough that the support contract matters as much as the box it covers. FC-10-F18HF-247-02-36 locks in FortiCare Premium, Fortinet’s mid-tier per-device support with 24x7x365 coverage and a 1-hour response window on critical issues, against a FortiGate 1800F for a full three-year term. License only, no hardware ships with this order.

What FortiCare Premium covers on a 1800F

Premium sits between Essential and Elite in Fortinet’s per-device support lineup. Applied to a FortiGate 1800F for three years, it delivers:

• 1-hour response on critical issues, next-business-day on non-critical tickets, backed by 24x7x365 phone and web support.
• Standard RMA with advanced replacement, so a replacement unit ships before the faulty one goes back, with eligibility to add Priority RMA (next-calendar-day or 4-hour) or Secure RMA on top.
• Full firmware entitlement, online support tools, and the Asset Management Portal.
• Phone access to the FortiCare technical support queue, not just the web-ticketing Essential is limited to.

Premium does not include FortiGuard content services. IPS, antivirus, application control, web filtering, and the rest run on separate licenses, or arrive already bundled with Premium inside a UTP or Enterprise subscription.

FortiCare tiers at a glance

This contract is the Premium tier. The table below shows how it compares to Essential and Elite on the same FortiGate 1800F.

Who runs a 1800F on Premium support, three years at a time

The FortiGate 1800F is a 2RU platform built for data center and internet-edge duty: 22 Gbps of IPS throughput, up to 40 million concurrent sessions with the Hyperscale license, and dual hot-swappable PSUs. A device carrying that load rarely tolerates a next-business-day wait on a critical support ticket, which is why most 1800F deployments run Premium rather than Essential. Buying the three-year term instead of renewing annually removes one recurring line item from the budget cycle and keeps the response SLA continuous for the life of a typical hardware refresh window, without paying for Elite’s 15-minute SLA that most environments don’t need.

Activation and delivery

Delivery is electronic. Fortinet issues the contract against the FortiGate 1800F’s serial number, typically within 0 to 1 business days of order, to any country worldwide. There’s no physical shipment involved. Register the license in the FortiCare portal and the three-year support window starts immediately.

Premium alone or inside a bundle

FortiCare Premium is already built into every UTP and Enterprise subscription Fortinet sells for the 1800F, so if the goal also includes active FortiGuard security services (IPS, AMP, web filtering, and more), a UTP bundle (FC-10-F18HF-950-02-36) or Enterprise bundle (FC-10-F18HF-809-02-36) covers support and content licensing together in one three-year SKU. This standalone contract is the right pick when the 1800F’s FortiGuard subscriptions are already active or licensed separately and only the support line needs renewing or stepping up from Essential.

Buying from DataCenter360.ca

DataCenter360.ca issues this FortiCare Premium contract electronically as an authorized Fortinet Select Partner, usually the same business day the order clears. A three-year term is the middle ground between annual renewal admin and a five-year commitment, and it’s a common choice for teams that expect a hardware refresh inside that window. If the 1800F is currently on Essential and an upgrade path makes more sense than a fresh Premium purchase, mention it at checkout and our team will confirm the better option before you pay.