Fortinet FortiGate 1800F FortiCare Premium to Elite Upgrade, 3-Year (FC-10-F18HF-204-02-36)

Some FortiGate 1800F deployments start on FortiCare Premium and later need faster response times as the box moves into a more critical role. The 3-Year Upgrade from FortiCare Premium to Elite (FC-10-F18HF-204-02-36) takes an appliance that already carries an active Premium contract and raises it to Elite service for the next three years, no new hardware, no reinstallation, just a higher tier of support attached to the same serial number.

What Elite adds over Premium

This SKU upgrades an existing FortiCare Premium subscription to Elite for 36 months. Elite tightens the response-time SLA, extends supported-firmware lifecycle, and unlocks the Elite device insights portal (FortiGate-only). The table below summarizes where Elite sits against Premium and Essential:

This SKU is the delta between the two tiers, not a fresh Elite purchase: it requires the FortiGate 1800F to already be covered by an active FortiCare Premium contract before it can be applied.

Who needs this upgrade

The 1800F sits in the mid-to-high-end of the FortiGate line, and units in that class are frequently running data-center core, campus aggregation, or branch-consolidation roles where an outage carries real cost. Teams that opened with Premium and later find a 1-hour response window too slow for the appliance’s role, or that want the 18-month extended end-of-engineering-support window on the current firmware track, are the typical buyers. It also suits organizations standardizing every 1800F in a fleet on the same top-tier SLA regardless of when each unit was first licensed.

Activation and delivery

Fortinet issues the upgrade electronically and applies it against the FortiGate 1800F’s existing serial number and current Premium contract. There is no physical shipment and no reinstall: once applied, the appliance’s support entitlement in the FortiCare portal reflects Elite for the remaining term. If the Premium subscription is not active at the time of purchase, activation will not proceed, confirm current coverage before ordering.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and processes FortiCare upgrades for customers anywhere in the world. If it is not clear whether the 1800F’s current Premium contract qualifies for this upgrade, reach out before ordering and we will confirm eligibility against the serial number. Checkout is fully secured and the license is issued directly from Fortinet.