Fortinet FortiGate 1800F FortiCare Premium to Elite Upgrade, 5-Year (FC-10-F18HF-204-02-60)

A FortiGate 1800F running production traffic on a one-hour FortiCare Premium SLA is still waiting an hour for a critical ticket to get a live engineer. This SKU closes that gap: it converts an existing FortiCare Premium entitlement on the 1800F to FortiCare Elite for five years, without a hardware swap or a new base contract.

What this upgrade covers

FC-10-F18HF-204-02-60 is a 5-year subscription that upgrades the FortiGate 1800F’s support tier from FortiCare Premium to FortiCare Elite. It requires an existing FortiCare Premium entitlement on the device; it does not stand alone as a first-time support contract. Once applied, the 1800F moves from Premium’s one-hour critical response to Elite’s 15-minute critical response and 2-business-hour response on non-critical tickets, with access to Fortinet’s highest support tier for the full five-year term.

FortiCare tiers on the FortiGate 1800F

This product upgrades the device into the Elite column below. The table summarizes what changes versus Premium and versus the entry-level Essential tier.

Who needs this upgrade

Teams running the FortiGate 1800F as a core data center or campus edge firewall, where a one-hour SLA still leaves too much exposure during an outage window. Elite’s 15-minute critical response and dedicated proactive device insights portal suit organizations with change-control windows, compliance obligations, or 24×7 NOC operations that need the fastest available Fortinet escalation path. It also fits customers planning to run the 1800F past its standard end-of-support date, since Elite includes 18 months of extended LTS coverage on eligible releases.

Activation & delivery

Delivery is electronic. After checkout, DataCenter360.ca issues the license against the FortiGate 1800F’s serial number and it activates through the FortiCare portal, typically same business day. No hardware ships with this SKU: it is a support-tier change on a device you already own, and it applies worldwide since activation happens online rather than through a regional depot.

One service vs. a support bundle

This SKU only changes the FortiCare tier. It does not add FortiGuard security services (antivirus, IPS, web filtering, and similar), so if the 1800F’s security subscriptions are also expiring, review the FortiGuard Enterprise or UTP bundle renewals separately. Pairing this upgrade with a same-term Priority RMA add-on is common for customers who also want a guaranteed hardware replacement window on top of the faster support response.

Buying from DataCenter360.ca

DataCenter360.ca issues FortiCare upgrades directly against your FortiGate 1800F’s serial number as an authorized Fortinet Select Partner, so the Elite entitlement is active and traceable in Fortinet’s own systems the same day you order. If you are not certain your existing contract is Premium (a prerequisite for this SKU), our team can confirm entitlement before you check out to avoid an activation delay.