Fortinet FortiGate 1800F-DC 4-Hour Onsite Priority RMA, 5-Year (FC-10-D18HF-212-02-60)

When a FortiGate 1800F-DC goes down at a site without in-house hardware staff, a courier drop-off at the loading dock doesn’t fix anything by itself. FC-10-D18HF-212-02-60 is the 5-year Priority RMA add-on that pairs a 4-hour courier delivery of the replacement part with a Fortinet-dispatched engineer who racks and cables it on site, then leaves with the failed unit if you want it removed.

What this Priority RMA option covers

This SKU layers onto an existing FortiCare Premium or Elite contract on the FortiGate 1800F-DC. It does not change the underlying support SLA, only how a hardware failure gets resolved physically:

• A replacement part delivered on site by courier within 4 hours, subject to country cutoff times and location
• A Fortinet-dispatched engineer arriving separately to rack, cable, and bring the appliance back online
• Removal of the defective unit by the engineer, if requested at time of dispatch
• Coverage for the full 5-year term, tied to the specific FortiGate 1800F-DC by serial number

RMA and support levels on the 1800F-DC

Priority RMA is an add-on, not a support tier on its own, so it only makes sense against the FortiCare level already running on the device:

Only FortiCare Premium and Elite devices can add Priority RMA options; Essential-level support is limited to standard return-and-replace and isn’t eligible for this or any other Priority RMA tier.

Who needs this

The 4-hour courier plus onsite engineer option fits FortiGate 1800F-DC deployments where downtime is expensive and there’s nobody local qualified to rack a replacement chassis: colocation cages, unmanned data center rooms, remote branch cores, or any site where the security team is hours away by car. Fortinet’s other Priority RMA options (next calendar day, or 4-hour courier without an engineer) exist for sites that can self-install; this one is built for sites that can’t.

Activation and delivery

This is a worldwide, electronically delivered subscription, applied to the FortiGate 1800F-DC by serial number. It requires an active FortiCare Premium or Elite subscription already registered on the device, Priority RMA add-ons are never sold standalone. Coverage windows and dispatch times vary by country, so confirm local availability with your Fortinet account manager or DataCenter360.ca if the device sits outside North America.

Buying from DataCenter360.ca

We’re an authorized Fortinet Select Partner and handle FortiGate 1800F-DC licensing for customers around the world. If you’re not sure whether your current FortiCare contract qualifies for this add-on, send us the serial number before checkout and we’ll confirm eligibility and dispatch coverage for your region first. The subscription activates the same business day once payment clears.