Fortinet FortiGate 1800F-DC 5-Year FortiCare Premium Support (FC-10-D18HF-247-02-60)

A five-year FortiCare Premium term is the kind of commitment IT teams make when a firewall is going to sit at the core of the network for a long stretch and downtime simply isn’t an option. The FortiGate 1800F-DC 5-Year FortiCare Premium Support (FC-10-D18HF-247-02-60) locks in 24x7x365 technical support with a one-hour response commitment on critical issues for the full term, covering the DC-powered FortiGate 1800F-DC used in data centers and telecom facilities where AC power isn’t standard. Subscription only, no hardware included, delivered electronically and available to organizations anywhere in the world.

What FortiCare Premium covers

This is Fortinet’s mid-tier per-device support plan, positioned between FortiCare Essential and FortiCare Elite. On the FortiGate 1800F-DC, Premium provides:

• 24x7x365 access to Fortinet’s global Technical Assistance Centers, with web and telephone support channels both active.
• One-hour response for critical issues and next-business-day response for non-critical tickets.
• Standard RMA (Advanced Replacement) hardware coverage, with the option to add Priority RMA for faster depot dispatch.
• Firmware updates, online support tools, and access to the Asset Management Portal for the device’s serial number.

Premium is the level most production FortiGate 1800F-DC deployments run at when the box handles live traffic and a next-business-day web-only response, the Essential tier’s ceiling, isn’t fast enough for the environment.

FortiCare tiers at a glance

This SKU is FortiCare Premium. The table below summarizes how Premium compares to Essential and Elite on the features that matter most for a FortiGate 1800F-DC:

Who runs the 1800F-DC on Premium

The FortiGate 1800F-DC is a high-performance next-generation firewall built for DC-powered environments: central offices, colocation facilities, and telecom or industrial sites where DC feeds are the standard. A five-year Premium term suits organizations that have already committed to the platform for the long haul and want support billing settled once instead of renewed annually. It also fits budget cycles where a single five-year purchase order is easier to approve than five separate one-year renewals.

Activation and delivery

FortiCare Premium is issued electronically and tied to the FortiGate 1800F-DC’s serial number. There is nothing to ship: once the license is registered, the device shows Premium entitlement in FortiCare and can open tickets against the new SLA immediately. A valid FortiGate 1800F-DC (or an active existing registration) is required before the license is applied.

Premium vs. moving up to Elite

FortiCare Premium’s one-hour critical response and standard advanced-replacement RMA cover the large majority of production firewall deployments. Elite tightens that to a 15-minute critical response, adds telephone-backed proactive device monitoring through the Elite portal, and extends end-of-engineering-support by 18 months on eligible long-term-support releases. For a 1800F-DC anchoring a facility where even 15 minutes of ambiguity during an incident is costly, Elite is worth the step up; for most other deployments, Premium is the right balance of cost and coverage.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner working with FortiGate customers worldwide. Whether this is a first activation on a new 1800F-DC deployment or a renewal ahead of an expiring term, we can confirm eligibility against the unit’s serial number before the order is placed. Checkout is fully secured and the license arrives electronically, no waiting on freight.