Fortinet FortiGate 1800F-DC FortiCare Premium Support, 1-Year (FC-10-D18HF-247-02-12)

A DC-powered 1800F running in a telecom cabinet or utility substation still needs the same 24×7 safety net as its AC counterpart, and that’s exactly what FC-10-D18HF-247-02-12 provides: one year of FortiCare Premium Support for the FortiGate 1800F-DC (FG-1800F-DC), Fortinet’s dual-DC-power 2RU appliance rated for 22 Gbps IPS and 17 Gbps NGFW throughput.

What This Subscription Covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan, sitting between the base-level FortiCare Essential and the top-tier FortiCare Elite. On the FG-1800F-DC it delivers 24x7x365 technical support with a one-hour response commitment for critical issues and next-business-day response for everything else. Coverage includes telephone and web support, ongoing firmware updates, the FortiCare online support tools and asset management portal, and standard RMA (advanced replacement) for the hardware. Because Premium is a Fortinet Security Fabric prerequisite for many optional add-ons, it’s also the tier required before you can layer Priority RMA or Secure RMA on top.

Who Needs FortiCare Premium on a DC-Powered 1800F

DC power on the FG-1800F-DC (-48V to -60V DC input) signals a specific deployment: central offices, cable head-ends, and other telecom or utility environments running on DC plant rather than mains AC. Those sites are usually production-critical and staffed by teams who can’t tolerate a next-business-day web ticket when a firewall handling 12 million concurrent sessions throws an error. FortiCare Premium’s one-hour critical response and phone access match that reality, and it’s the baseline support level Fortinet expects for enterprise-class hardware running IPS, NGFW, and Threat Protection workloads in production.

Activation & Delivery

This is a license only, no hardware ships with this SKU. After checkout, DataCenter360.ca delivers the registration contract electronically, typically same business day, so you can activate the license against your FG-1800F-DC serial number in the FortiCare portal or FortiGate Cloud without waiting on a shipment. Delivery is electronic worldwide; there’s no regional restriction on FortiCare licensing the way there is on hardware.

One Service vs. the Full Bundle

FortiCare Premium is also bundled at no separate line item inside every FortiGuard subscription bundle for the 1800F-DC, from Advanced Threat Protection through Unified Threat Protection up to Enterprise Protection. If you’re licensing this appliance for the first time and haven’t yet decided on a security services package, it’s worth pricing FC-10-D18HF-950-02-12 (UTP, 1-year) or FC-10-D18HF-809-02-12 (Enterprise, 1-year) against buying support standalone: the bundles roll IPS, anti-malware, URL/DNS filtering, and more on top of the same Premium support tier this SKU provides on its own. Buying support standalone like this one makes sense when the security services are already licensed separately or handled through another mechanism.

Buying From DataCenter360.ca

DataCenter360.ca processes FortiCare renewals and net-new subscriptions daily for enterprise FortiGate deployments, including DC-powered chassis like the 1800F-DC that see less volume than standard AC units. Orders are matched to your device serial and confirmed before the registration contract goes out, which avoids the mismatch errors that come from guessing SKUs. Whether this is a renewal ahead of an expiry date or first-time support on a newly racked unit, the checkout and activation process is the same.