Fortinet FortiGate 1800F-DC 3-Year FortiCare Premium Support (FC-10-D18HF-247-02-36)

A FortiGate 1800F-DC sitting at the core of a data center or a carrier point of presence rarely tolerates a next-business-day fix window. The FortiGate 1800F-DC 3-Year FortiCare Premium Support subscription (FC-10-D18HF-247-02-36) puts a one-hour response commitment on critical issues and round-the-clock technical assistance behind that appliance for three years. Subscription only, no hardware included, delivered electronically to any country.

What this service covers

• 24x7x365 technical support: global access to Fortinet’s technical assistance centers, with a 1-hour response target on critical issues and next-business-day response on non-critical ones.
• Web and telephone support: Premium includes both channels, not just the ticketing portal Essential is limited to.
• Standard RMA (advanced replacement): Fortinet ships the replacement unit ahead of the failed one being returned, cutting the downtime window versus a return-and-replace-only model.
• Firmware updates, online support tools, and the Asset Management Portal for the covered serial number, active for the full three-year term.
• Eligibility for Priority RMA and Secure RMA add-ons, both of which require an active FortiCare Premium or Elite contract on the device to be purchased.

Who runs FortiCare Premium on a 1800F-DC

The 1800F-DC is a DC-powered chassis built for environments where AC mains aren’t the standard, telecom facilities, carrier cabinets, and data centers running on -48V DC plant. That deployment context usually comes with strict uptime expectations and limited tolerance for a next-business-day-only response. FortiCare Premium fits teams that need a live phone line and a firm one-hour SLA on critical issues but don’t need Elite’s 15-minute response or the extended end-of-engineering-support window. It’s also the entry requirement for stacking Priority RMA or Secure RMA on top, both of which Essential-tier devices can’t add.

Activation and delivery

The subscription is issued electronically and tied to the FortiGate 1800F-DC’s serial number. Once activated, the 1-hour critical-response SLA, telephone support, and advanced-replacement RMA are live for the full 36-month term. Nothing physical ships. A valid FortiGate 1800F-DC hardware unit already in service, or purchased alongside this license, is required before activation.

FortiCare Premium vs. Essential and Elite

This is the Premium tier. The table below summarizes where it sits against Essential and Elite for the FortiGate 1800F-DC:

FortiCare Premium is also folded into the FortiGate 1800F-DC UTP (FC-10-D18HF-950-02-36) and Enterprise (FC-10-D18HF-809-02-36) subscription bundles at this same term, alongside the FortiGuard security services. If the device has no active security subscription at all, one of those bundles typically works out cheaper than buying FortiCare Premium and a separate FortiGuard service line by line.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner selling to customers in any country. This license activates on a FortiGate 1800F-DC you already own or are purchasing alongside it, and if adding Priority or Secure RMA on top makes sense for your deployment, we can walk through that before checkout. Delivery is electronic and the order is placed through a fully secured checkout.