Fortinet FortiGate 1801F 4-Hour Hardware + Onsite Engineer RMA, 5-Year (FC-10-F18F1-212-02-60)

A FortiGate 1801F protecting production traffic can’t sit in a degraded state waiting on a parts shipment. The 5-Year 4-Hour Hardware and Onsite Engineer Priority RMA Service (FC-10-F18F1-212-02-60) puts a replacement unit and a Fortinet-certified engineer on site within four hours of a confirmed hardware fault, for five years, on top of an active FortiCare Premium or FortiCare Elite contract. No shipment tracking, no waiting for a courier: the part and the hands to install it arrive together.

What this service covers

Once a hardware failure on the FortiGate 1801F is confirmed through FortiCare, Fortinet dispatches both a replacement chassis and a field engineer to the registered install address, targeting a 4-hour arrival window in covered regions. The engineer handles physical swap-in, cabling, and initial power-up verification rather than leaving re-installation to on-site staff. This tier sits above straight hardware-delivery RMA (no engineer) and above next-business-day delivery: it is built for sites where an unplanned outage window measured in hours, not days, is the real business risk.

Coverage requires the FortiGate 1801F to carry an active FortiCare Premium or FortiCare Elite support contract for the same term; this RMA service is an add-on layer, not a standalone support plan.

Who needs this add-on

This tier fits data center and core-network deployments of the 1801F where a single appliance carries meaningful traffic load: primary internet edge firewalls, data center segmentation points, or any site without a warm-standby unit on the rack already. If the environment runs an active-active or active-passive HA pair with a second 1801F absorbing failover traffic, next-business-day or 4-hour-delivery-only RMA is often adequate and considerably less expensive. Single-box deployments and sites in remote or hard-to-staff locations are where the onsite engineer earns its cost.

Fortinet publishes four support tiers for hardware response, shown below alongside the telephone-support and critical-issue-response scope each FortiCare level carries. This RMA service requires Premium or Elite as the base contract:

Both Premium and Elite qualify this 4-hour onsite-engineer RMA as an add-on. Elite adds a faster critical-issue response window on top; the RMA hardware/engineer terms themselves are the same once the add-on is attached.

Activation and delivery

This is a service subscription, not a hardware order: nothing ships at the time of purchase. It registers electronically against the FortiGate 1801F’s serial number and activates alongside the unit’s existing FortiCare Premium or Elite contract for the matching 5-year term. Coverage begins once Fortinet confirms the registration; keep the underlying FortiCare contract current, since this RMA tier lapses if that base support expires first.

Buying from DataCenter360.ca

We register these RMA add-ons against the exact serial number on file so there’s no gap between the FortiCare contract and the priority response tier. If you’re not sure whether the 1801F on your rack already qualifies, or whether Premium vs. Elite is the better base contract for this add-on, send us the serial and we’ll confirm before you order. DataCenter360.ca is an authorized Fortinet Select Partner, and checkout here is fully secured.