Fortinet FortiGate 1801F FortiCare Premium Support, 5-Year (FC-10-F18F1-247-02-60)

A FortiGate 1801F carries serious traffic at the network edge, and when something goes wrong on that box, “next business day” isn’t good enough. The FortiGate 1801F 5-Year FortiCare Premium Support (FC-10-F18F1-247-02-60) puts 24x7x365 technical support behind the appliance, with a one-hour response commitment on critical issues and Standard RMA advanced-replacement hardware coverage, for a full five years. Subscription license only, no hardware included, delivered electronically to any country.

What FortiCare Premium covers

This is Fortinet’s per-device technical support entitlement, registered to the FortiGate 1801F’s serial number for the five-year term:

• 24x7x365 global technical support via web and telephone, backed by Fortinet’s Technical Assistance Centers across the Americas, EMEA, and APAC.
• One-hour response for critical issues, next-business-day response for non-critical tickets.
• Standard RMA (Advanced Replacement) for failed hardware, ahead of a return-and-replace-only entitlement.
• Firmware updates, online support tools, and the Asset Management Portal, kept current for the life of the term.
• Eligibility to add Priority RMA (next-day, 4-hour, or 4-hour with onsite engineer) on top of this base entitlement.

Coverage runs continuously for 60 months from activation; no separate annual renewal action is needed until the term ends.

Who needs the standalone service

This fits customers who bought the FG-1801F as hardware-only and need to attach support separately, or who are renewing FortiCare Premium on a 1801F that’s already deployed and want to lock in a five-year term instead of renewing annually. It’s also the right pick for a device that doesn’t need the broader FortiGuard security stack (IPS, AV, web filtering) bundled in, just the support and RMA entitlement Fortinet requires to keep the box under contract.

FortiCare Premium vs. Essential and Elite

Fortinet sells three FortiCare tiers per device. This SKU is FortiCare Premium, the mid tier: faster response than Essential, without the 15-minute Elite SLA or the Elite monitoring portal.

Moving up to FortiCare Elite (FC-10-F18F1-284-02-60) adds the 15-minute critical response, the Elite device-insights portal, and 18-month extended end-of-engineering-support on select long-term-support releases. That upgrade is worth it for a 1801F carrying core-network traffic where minutes of downtime matter; Premium is the right level for most other deployments.

Activation and delivery

FortiCare Premium is applied electronically against the FortiGate 1801F’s serial number, no hardware ships with this order. Once activated, the entitlement is visible in the FortiCare portal alongside the device record, and support tickets can be opened by phone or through the support portal for the full 60-month term. A registered FortiGate 1801F is required before activation.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, and FortiCare licenses like this one ship electronically to customers anywhere in the world, no regional restriction. If you’re weighing a 5-year term against renewing annually, or deciding between Premium and Elite for this specific 1801F, reach out and we’ll help you land on the right fit before you check out.