Original price was: CAD$50,910.12.CAD$40,619.78Current price is: CAD$40,619.78.
A FortiGate 1801F running production traffic at the network core needs support that matches its role. FC-10-F18F1-247-02-36 is three years of FortiCare Premium for a single FortiGate 1801F: 24×7 telephone and web support, 1-hour response on critical issues, and advanced (ship-first) hardware replacement. License only, no hardware, delivered electronically to any country.
Premium is the mid tier of Fortinet’s support ladder, and the one most FortiGate 1801F deployments run on. Coverage includes telephone access to Fortinet support engineers around the clock, FortiOS firmware and security patch entitlement for the registered unit, the FortiCare asset and case portal, and advanced hardware replacement, meaning Fortinet ships a replacement unit ahead of receiving the failed one back. Response on a critical-severity case is 1 hour, a meaningful step up from the next-business-day response on Essential-tier support.
FortiCare comes in three service levels. This contract covers the Premium tier; the table below shows how it compares to Essential and Elite so you can confirm it is the right fit for how the 1801F is deployed.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The FortiGate 1801F is a high-throughput core or data-center firewall, and most organizations running one want more than next-business-day support behind it. Premium fits network and security teams that need a phone line open at 3am, and advanced replacement so a failed unit is not a single point of downtime while a return ships back. If the 1801F sits in a tier-1 path with no tolerance for extended outages, Elite (FC-10-F18F1-284-02-12) tightens the response window further to 15 minutes.
Delivery is electronic, typically 0 to 1 business days, worldwide. The contract registers against the FortiGate 1801F’s serial number in the FortiCare portal, and coverage is active for the full 36-month term from the date it is applied. Nothing physically ships with this order.
Three ways to keep a 1801F supported and protected. This contract is FortiCare Premium alone, covering support and RMA. Elite (FC-10-F18F1-284-02-12) raises the response SLA to 15 minutes and adds the extended monitoring portal. If the 1801F also needs active FortiGuard security services alongside support, an Enterprise or UTP subscription bundle for the model packages those services with FortiCare Premium under one SKU, worth comparing before renewal if the unit is not already covered on the security side.
As an authorized Fortinet Select Partner, DataCenter360.ca issues FortiCare contracts electronically to customers anywhere, generally same business day. Include the FortiGate 1801F serial with the order and we will confirm the contract registers correctly before you depend on it for support.
Telephone support, 1-hour response on critical issues instead of next business day, and advanced (ship-first) hardware replacement instead of return-and-replace. Essential covers firmware and web support only.
A single FortiGate 1801F, registered against its serial number in the FortiCare portal for the 36-month term. It does not transfer to another appliance.
Yes. FortiCare contracts are delivered electronically worldwide as part of Fortinet’s global licensing program. Only physical hardware shipments are limited to Canada.
No. This SKU is support and RMA coverage only. FortiGuard security subscriptions are sold separately, or packaged with FortiCare Premium in a UTP or Enterprise bundle for the FortiGate 1801F.
1-year (FC-10-F18F1-247-02-12), 3-year (this SKU), and 5-year (FC-10-F18F1-247-02-60). Longer terms lock in the rate and avoid a support gap at renewal.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1801F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F18F1-247-02-36 |
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