Fortinet FortiGate 1801F FortiCare Premium Support, 1-Year (FC-10-F18F1-247-02-12)

A FortiGate 1801F protecting core data center traffic needs a support contract that matches its role. FC-10-F18F1-247-02-12 is the 1-year FortiCare Premium Support subscription for the FortiGate 1801F: 24×7 technical assistance, a 1-hour response commitment on critical issues, and advance hardware replacement, licensed electronically and available to buyers anywhere in the world.

What FortiCare Premium covers on the 1801F

Premium support is the mid tier of Fortinet’s FortiCare lineup, sitting between Essential and Elite. On a FortiGate 1801F it activates:

• 24×7 telephone and case support: direct access to Fortinet TAC around the clock, not limited to business hours.
• 1-hour response for critical issues: a service-down or major-impact case gets a technician engaged within an hour of being opened.
• Advance hardware replacement: Fortinet ships a replacement unit ahead of the faulty one being returned, cutting outage time versus a return-then-replace RMA flow.
• Firmware, tools, and portal access: continued entitlement to firmware updates, the FortiCare knowledge base, and case management through the support portal.

The table below summarizes how Premium compares to Essential and Elite on the points that matter most day to day:

Who needs Premium on this platform

The FortiGate 1801F typically sits at the edge or core of a data center, carrying enough traffic that an extended outage is expensive. Premium is the right fit for teams that need phone-based TAC access and a 1-hour critical response commitment but do not require Elite’s 15-minute SLA or the extended LTS window. It is also the tier most commonly paired with an add-on Priority RMA service when replacement hardware needs to arrive faster than standard shipping allows.

Activation and delivery

This is a subscription license only, registered to a specific FortiGate 1801F by serial number. No hardware ships with this order. Once purchased, the entitlement is applied electronically and support coverage is active for the full 12-month term from activation. A FortiGate 1801F must already be owned or purchased separately before this license can be applied.

Standalone support vs. a security bundle

FortiCare Premium (24×7) is also included as part of the FortiGate 1801F’s UTP and Enterprise subscription bundles, alongside IPS, anti-malware, application control, and other FortiGuard services. Buying this SKU on its own makes sense when the 1801F already has its FortiGuard security coverage in place and only the support tier needs renewing or upgrading. If security services are still needed too, a UTP or Enterprise bundle for the 1801F covers both in a single subscription.

Buying from DataCenter360.ca

DataCenter360.ca issues FortiCare licenses as an authorized Fortinet Select Partner, and this one ships nowhere: it is applied to your FortiGate 1801F’s serial number right after checkout. Support is worldwide since there is nothing physical to move across a border. If you are unsure whether Premium or Elite fits your uptime requirements, our team can walk through the difference before you order.