Fortinet FortiGate 1801F FortiCare Elite Support, 5-Year (FC-10-F18F1-284-02-60)

A FortiGate 1801F running production traffic needs a support tier that matches its role. The FortiGate 1801F 5-Year FortiCare Elite Support license (FC-10-F18F1-284-02-60) puts the unit on Fortinet’s top service tier for the full five years: 15-minute response on critical issues, a dedicated technical team, and 18 months of extended end-of-engineering support layered on top of standard coverage. It is a subscription only, no hardware included, delivered electronically anywhere in the world.

What FortiCare Elite covers on the FortiGate 1801F

Elite is Fortinet’s highest per-device support tier, and it changes both the speed of response and who answers the call:

• 15-minute response on critical issues, handled directly by Fortinet’s most experienced technical resources rather than a general queue.
• 24x7x365 telephone and web support for both critical and non-critical cases, with online support tools included throughout.
• Advanced Replacement hardware RMA as the standard service level, with the option to add Priority RMA (next-day or 4-hour) on top of this license for even faster hardware turnaround.
• 18-month Extended End-of-Engineering-Support (E-EoES) on long-term-supported (LTS) firmware releases, giving the 1801F extra runway before a firmware branch ages out of engineering support.
• Access to the FortiCare Elite portal, a device insights and monitoring view that surfaces health and security recommendations across the fleet, a feature reserved for Elite subscribers.

This is a per-device subscription. It does not include FortiGuard security services (IPS, antivirus, web filtering, and similar) or FortiGate hardware, both of which are sold and renewed separately.

FortiCare support tiers for the FortiGate 1801F

Fortinet sells three FortiCare tiers on the same hardware. This SKU is the Elite tier, five-year term:

Premium is a reasonable baseline for most deployments. Elite is the right call when downtime on the 1801F carries real cost, such as a data center core firewall or a site where an SLA commitment depends on Fortinet’s fastest response window.

Who runs the 1801F on Elite support

The FortiGate 1800F Series is built for hyperscale and data center placement, with IPS throughput up to 22 Gbps and NGFW throughput up to 17 Gbps. Organizations that put that kind of platform at the center of their network, whether as a data center edge firewall, a segmentation enforcement point, or a hyperscale SD-WAN hub, tend to pair it with Elite rather than leave critical-path hardware on a next-business-day response window.

Activation and delivery

The license is issued electronically and applied to the FortiGate 1801F by serial number through the Fortinet support portal. There is no physical shipment; activation typically completes within a business day of purchase. A valid FortiGate 1801F is required before the contract can be registered.

Buying from DataCenter360.ca

We sell this FortiCare Elite license as an authorized Fortinet Select Partner, available to buyers anywhere in the world since delivery is electronic. If you are weighing Elite against Premium for a specific 1801F deployment, or need this term aligned with an existing FortiGuard bundle’s renewal date, reach out before ordering and we will help you line it up.