Original price was: CAD$21,212.55.CAD$16,924.90Current price is: CAD$16,924.90.
FortiCare Elite is the top support tier Fortinet offers on a FortiGate 1801F, and this SKU renews it for one year. If your 1801F is anchoring a data center edge or core network, the gap between a next-business-day ticket and a 15-minute response is the difference between a blip and an outage that shows up on a post-mortem call.
FC-10-F18F1-284-02-12 is a 1-year FortiCare Elite subscription tied to the FortiGate-1801F chassis. It replaces or extends the device’s existing support entitlement with Fortinet’s fastest response tier, 24×7 telephone and web support, Standard RMA (Advanced Replacement) hardware service, firmware updates, and access to the FortiCare Elite Portal’s proactive device-health insights. Elite also adds an 18-month Extended End-of-Engineering-Support window on qualifying long-term-support (LTS) releases, which matters for a chassis-class platform expected to stay in production for years.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace Only | Standard RMA (Advanced Replacement) | Standard RMA (Advanced Replacement) |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates & online support tools | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This tier makes the most sense for teams that cannot absorb a slow response on a device this size: co-location or data center firewalls, edge nodes carrying east-west traffic between racks, or any 1801F sitting in a change-controlled environment where an outage triggers an incident review. Premium support is workable for a lot of deployments, but the 15-minute critical-issue response and the Elite portal’s device-health visibility are built for teams running the appliance at the center of their network, not the perimeter of a branch.
This is a license, not a physical shipment. Fortinet issues the entitlement electronically and it registers against the 1801F’s serial number in the FortiCare portal, typically within one business day of purchase. There is nothing to install beyond activating the license against the unit; support access and RMA eligibility apply as soon as the registration completes. Because delivery is electronic, DataCenter360.ca can license a 1801F anywhere in the world, not only in Canada.
Premium already covers 24×7 phone support and a 1-hour critical response, which is enough for most firewalls. Elite is the step up when minutes matter: a 15-minute response window, the Elite proactive-insights portal, and 18 months of extended LTS support on top of the same Standard RMA hardware entitlement Premium already includes. If budget is the deciding factor and the 1801F isn’t mission-critical, FC-10-F18F1-247-02-12 (Premium, 1-year) covers the same device at a lower price point without the accelerated SLA.
DataCenter360.ca is a Fortinet Select Partner, so this license goes through the same account structure as the hardware it protects. Checkout is electronic end to end: no shipping wait, no manual quote required unless you want one for a multi-device renewal. If you’re renewing support on more than one 1801F, or pairing this with a hardware or bundle purchase, our team can build a combined quote so renewal dates line up across the fleet.
Yes. This is an electronic license, so DataCenter360.ca can deliver it worldwide the same way regardless of where the FortiGate 1801F is deployed. Only physical hardware ships Canada-only; support and subscription licenses are not geo-restricted.
Elite drops the critical-issue response time from Premium’s 1 hour to 15 minutes, adds the Elite proactive-insights portal, and extends end-of-engineering-support by 18 months on qualifying LTS releases. Both tiers include the same Standard RMA (Advanced Replacement) hardware service and 24×7 telephone support.
Yes, Standard RMA with Advanced Replacement is included. Fortinet ships a replacement unit before requiring the faulty one back. Faster Priority RMA (next-day or 4-hour options) can be added separately if the deployment needs a tighter hardware SLA.
FC-10-F18F1-284-02-12 covers 12 months from activation. 3-year and 5-year terms are also available for the same device if you’d rather lock in a longer renewal cycle and avoid an annual purchase order.
This SKU renews or upgrades the device’s FortiCare coverage to the Elite tier for another 12 months. If the unit currently carries Essential or Premium, activating this license moves it up to Elite for the new term; if it’s already on Elite, this simply extends the existing coverage.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1801F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F18F1-284-02-12 |
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