Original price was: CAD$50,910.12.CAD$40,619.78Current price is: CAD$40,619.78.
A FortiGate 1801F-DC running in a data center rarely gets a slow window for a support call. FC-10-D18F1-247-02-36 is three years of FortiCare Premium for a single FortiGate 1801F-DC: telephone support, one-hour response on critical issues, and advanced (ship-first) hardware replacement. License only, no hardware, delivered electronically to any country.
Premium is the middle tier of FortiCare, built for gear that cannot sit on a next-business-day queue. It includes everything in Essential (firmware entitlements, the FortiCare asset portal, web-based support) plus phone access to Fortinet TAC, a one-hour target response on critical-severity cases, and advanced RMA, meaning a replacement unit ships before the faulty one is returned. For a DC-powered 1801F-DC carrying data center or telco traffic, that response gap between Essential and Premium is usually the whole point of paying for support.
This contract is the Premium tier. The table below lines it up against Essential and Elite so you can confirm it is the right fit, or size up if the 1801F-DC needs even faster coverage.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Data centers, colocation racks, and telco cabinets running DC power, where a firewall outage cascades into a real incident. Premium is also the default choice for any 1801F-DC on a maintenance window that a customer or SLA depends on, since next-business-day (Essential) is too slow once the box is carrying production traffic at that scale. Sites that can tolerate a next-day response and do not need phone escalation can stay on Essential and save the difference.
Delivery is electronic, typically within 0 to 1 business days, to any country. Register the contract against the 1801F-DC’s serial number in the FortiCare portal and the three-year coverage window starts immediately; nothing ships physically for this SKU.
Three ways to license support and services on this unit. Essential (FC-10-D18F1-314-02-36, where available) is entry-level support only. Premium, this contract, adds phone access and one-hour response without touching security services. If the 1801F-DC also needs active FortiGuard subscriptions, the UTP bundle (FC-10-D18F1-950-02-36) or Enterprise bundle (FC-10-D18F1-809-02-36) packages IPS, antivirus, web filtering, and more with FortiCare Premium in one SKU, usually at a better combined price than buying each piece separately.
DataCenter360.ca issues FortiCare contracts electronically worldwide as an authorized Fortinet Select Partner, typically same business day. Send the 1801F-DC’s serial number with your order and we will confirm the contract registers correctly against the unit before you depend on it.
Telephone support, a 1-hour response target on critical issues, and advanced (ship-first) hardware replacement. Essential covers firmware and portal access only, with next-business-day response and return-and-replace RMA.
A single FortiGate 1801F-DC (SKU prefix FC-10-D18F1-). It registers against that unit’s serial number in the FortiCare portal and does not transfer to a different appliance.
Yes. FortiCare support contracts are delivered electronically worldwide. Only physical FortiGate hardware is restricted to Canadian delivery.
No. FortiCare Premium is support and RMA coverage only. For IPS, antivirus, application control, and web filtering, look at the UTP or Enterprise bundle for the 1801F-DC, which packages those services with FortiCare Premium.
1-year (FC-10-D18F1-247-02-12), 3-year (this SKU), and 5-year (FC-10-D18F1-247-02-60). Longer terms lock the rate and avoid a coverage gap at renewal.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1801F-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-D18F1-247-02-36 |
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