Fortinet FortiGate 1801F-DC FortiCare Premium Support, 1-Year (FC-10-D18F1-247-02-12)

The FortiGate 1801F-DC pairs the same NP7 network processor and CP9 content processor as its AC-powered sibling with dual -48V/-60V DC inputs and 2x 960GB onboard NVMe SSD, a combination that shows up in central offices and telecom equipment rooms more than in a typical enterprise rack. FC-10-D18F1-247-02-12 is the 1-year FortiCare Premium Support subscription for that platform: 24x7x365 technical assistance, a 1-hour response commitment on critical cases, and advance hardware replacement, licensed electronically to any FortiGate 1801F-DC owner worldwide.

What FortiCare Premium activates on the 1801F-DC

Premium sits between Essential and Elite in Fortinet’s support lineup. Applied to a FortiGate 1801F-DC, it turns on:

• 24x7x365 TAC access: phone and case-based support around the clock, not limited to business hours.
• 1-hour response on critical issues: a service-impacting case gets a technician engaged within an hour of being opened.
• Advance hardware replacement: Fortinet ships a replacement DC-powered chassis before the faulty unit is returned, which matters most at central-office or remote telecom sites where a technician visit is scheduled, not immediate.
• Firmware, tools & portal access: ongoing entitlement to firmware releases, the FortiCare knowledge base, and the case-management portal.

This SKU covers the Premium tier. The table below lines it up against Essential and Elite on the points that matter day to day:

Who runs Premium on a DC-powered 1801F

DC power on this chassis is a deployment signal on its own: central offices, cable head-ends, and other telecom or utility sites running -48V plant power rather than mains AC. Those environments are usually production-critical, carry the added onboard SSD for local logging, and are staffed by teams that need phone access and a firm 1-hour SLA rather than a next-business-day web ticket when the appliance handling 12 million concurrent sessions throws an error. Premium is also the prerequisite tier before Priority RMA or Secure RMA add-ons can be layered on top of this unit.

Activation and delivery

This order is a license only; no hardware ships with it. DataCenter360.ca issues the registration contract electronically, typically the same business day, so the entitlement can be applied against the FortiGate 1801F-DC’s serial number in the FortiCare portal or FortiGate Cloud without waiting on a shipment. Delivery is worldwide with no regional restriction on the license itself, even though the hardware it protects ships Canada-only.

Standalone support vs. a security bundle

FortiCare Premium is also included at no separate line item inside every FortiGuard subscription bundle built for the 1801F-DC, from ATP through UTP up to Enterprise Protection. If the appliance still needs its first security services package, it is worth pricing FC-10-D18F1-950-02-12 (UTP, 1-year) or FC-10-D18F1-809-02-12 (Enterprise, 1-year) against buying support on its own: both bundles roll IPS, anti-malware, URL/DNS/video filtering, and more on top of the same Premium support this SKU delivers standalone. Buying support by itself, as here, makes sense when security subscriptions are already licensed separately.

Buying from DataCenter360.ca

DataCenter360.ca processes FortiCare renewals and net-new subscriptions for enterprise FortiGate chassis daily, including DC-powered units like the 1801F-DC that see less order volume than standard AC models. Orders are matched to the device serial before the registration contract is issued, which heads off the mismatch errors that come from guessing a SKU on a less common variant. Whether this is a renewal ahead of an expiry date or first-time support on a newly commissioned unit, checkout and activation follow the same process.