Fortinet FortiGate 1801F-DC 4-Hour Priority RMA, 5-Year (FC-10-D18F1-211-02-60)

The FortiGate 1801F-DC is the DC-power build of the 1800F chassis, the version telco central offices and DC-powered data center racks run instead of the standard AC unit. A hardware fault on that class of gear rarely means a quick fix; it means dispatching parts and hands to a facility that may not be staffed around the clock. FC-10-D18F1-211-02-60 is the 5-year Priority RMA add-on that gets a replacement appliance on-site within four hours of a confirmed failure, instead of waiting on the standard next-business-day cycle.

What this service covers

This SKU is an add-on, not a standalone contract: it only takes effect on top of an active FortiCare Premium or FortiCare Elite subscription already covering the FortiGate 1801F-DC. Once Fortinet confirms the hardware fault, a courier delivers the replacement unit on-site within four hours, ahead of collecting the failed part. Unlike the onsite-engineer RMA tier, no field engineer is dispatched with this SKU, the courier drops the replacement and your own team racks and cables it. Coverage runs the full 5-year term and includes weekend and holiday dispatch windows, which standard business-day RMA does not.

Who needs this on a 1801F-DC

DC-powered FortiGate deployments tend to sit in telco central offices, colocation cages, or purpose-built data center rows where a technician may not be on-site the moment hardware fails. Teams running the 1801F-DC as a single node, or as one half of an HA pair without a fast local swap plan, are the ones this add-on is built for. If your site already keeps a cold-spare unit on a shelf, four-hour courier delivery matters less; if the nearest spare is a flight away, it closes a gap that standard RMA leaves open.

FortiCare RMA tiers on the 1801F-DC

FortiCare Essential only carries return-and-replace RMA and isn’t eligible for any Priority RMA add-on. Premium and Elite both unlock this tier; the table below lays out what each base level includes before the add-on is applied.

Activation & delivery

There’s no hardware to ship for the license itself: DataCenter360.ca issues the entitlement electronically, usually within 0–1 business days, and it’s applied against the FortiGate 1801F-DC’s serial number in the FortiCare portal. Because delivery is electronic, the license itself sells worldwide, not just Canada; the four-hour courier response depends on Fortinet’s local RMA and logistics coverage in the country where the appliance actually lives, so confirm availability for remote or DC-power-only sites before counting on the window.

This add-on vs. the alternatives

Next Calendar Day RMA (FC-10-D18F1-210-02-60) is the lighter, lower-cost tier if a one-day turnaround is acceptable. The onsite-engineer variant (FC-10-D18F1-212-02-60) costs more and adds a Fortinet technician to rack and cable the unit, useful if your team can’t do that work under time pressure. FC-10-D18F1-211-02-60 sits between the two: faster than next-day, without the labor premium of an onsite engineer.

Buying from DataCenter360.ca

As a Fortinet Select Partner, we sell this add-on the same way we sell the FortiGate 1801F-DC hardware itself, matched against your existing FortiCare contract before it ships. Order FC-10-D18F1-211-02-60 and we’ll confirm the appliance’s serial number with you so the entitlement attaches correctly the first time.