Fortinet FortiGate 1801F-DC 4-Hour Hardware Delivery Priority RMA, 3-Year (FC-10-D18F1-211-02-36)

Firmware failures don’t wait for a maintenance window, and on a FortiGate 1801F-DC running in a DC-powered rack, a dead unit can mean a dead redundancy pair. FC-10-D18F1-211-02-36 is Fortinet’s 3-Year 4-Hour Hardware Delivery Priority RMA add-on for the FortiGate 1801F-DC: a courier ships a replacement appliance to your site within four hours of a confirmed exchange, covering weekends and holidays, for three years.

What this service covers

This SKU upgrades the standard next-business-day RMA that comes with FortiCare Premium or Elite to a four-hour courier delivery window. Fortinet dispatches the replacement unit directly, and the service applies across the term regardless of how many valid claims are filed. It is an add-on, not a support plan: it requires an active FortiCare Premium or FortiCare Elite contract on the same 1801F-DC to be eligible.

Who needs it

The 1801F-DC is a DC-powered firewall built for telco central offices, carrier POPs, and data center racks where standard AC power isn’t the standard. Those environments usually run in high-availability pairs, and a four-hour replacement window keeps an HA failover from becoming a prolonged single-point-of-failure exposure. It suits network operations teams with contractual uptime commitments, colocation deployments without local spare hardware on hand, and any site where a next-business-day RMA isn’t fast enough to satisfy an SLA.

RMA and support service levels

Priority RMA add-ons are only available on top of FortiCare Premium or Elite; FortiCare Essential customers are limited to standard return-and-replace RMA. Here’s how the RMA and response-time terms compare across the three FortiCare tiers:

Activation & delivery

FC-10-D18F1-211-02-36 is licensed electronically to the 1801F-DC’s serial number and activates in the FortiCare portal, so it ships the same way anywhere in the world: no physical media, no customs delay. DataCenter360.ca delivers the license within 0-1 business days of order confirmation. The Priority RMA benefit itself is fulfilled locally by Fortinet’s regional logistics network once a claim is opened, and availability can vary by country, so confirm coverage for your ship-to location before relying on the four-hour window for a mission-critical site.

Buying from DataCenter360.ca

We stock and activate FortiGate 1801F-DC support and RMA SKUs regularly, which means we can tell you plainly what’s required before you order rather than after a claim gets rejected for a missing prerequisite. If your 1801F-DC doesn’t already carry FortiCare Premium or Elite, flag it when you order and we’ll confirm eligibility before checkout so the add-on activates cleanly the first time.